Executive - Inhouse processing

3 weeks ago

Gurugram India SBI cards Full time

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for decisioning of Credit Line Change/Addon Request/Company Categorization request.

Role Accountability

1. Decision the requests for Credit limit increase/ decrease
2. Decision the request and underwriting of standalone addon applications
3. Handle Company categorization Requests
4. Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy as per targets defined
5. Analyze and report repeat complaints and liaise with teams for resolution
6. Maintain process dashboards for business reporting purposes
7. Follow-up with other departments for effective issue resolution & stakeholder management
8. Identify ways of improving current processes to enhance customer experience
9. Report process metrics to the business and internal stakeholders
10. Manage criticalprocessing of critical queries and complaints on mainframe software's
11. Resolve critical CCRP complaints and reporting data to stakeholders
12. Perform process documentation and compliance adherence

Measures of Success

1. Customer Complaints Resolution (Accuracy & TAT)
2. Accuracy %
3. FTE/NFTE productivity
4. No adverse observations in internal/external audits
5. Voice of Customer
6. Process adherence as per MOU

Technical Skills / Experience / Certifications

Understanding of credit policy framework

Competencies critical to the role

1. Analytical Ability
2. Detail Orientation
3. Process Orientation

Qualification

Graduate in any discipline

Preferred Industry

Banks, BPO

  • Executive - Inhouse processing

    3 weeks ago

    Gurugram, Gurugram, India SBI Card Full time

    Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...

  • (High Salary) Digital Marketing Specialist/ Agency and Inhouse marketing executive

    2 weeks ago

    Hyderabad, India Cleo Skin Clinic Full time

    Job Description Company Description At Cleo Skin Clinic, we combine advanced dermatological science with personalized care to help you achieve healthy, radiant skin. Our expert doctors and modern technology provide solutions for acne, pigmentation, hair fall, and anti-aging that ensure lasting results. Based in Hyderabad, we are committed to guiding you on...

  • Senior Influencer Marketing executive

    7 days ago

    Gurugram, Gurugram, India Qoruz Full time

    Job Description Senior Account Executive About Qoruz, the Journey, and Life at Qoruz: https://bit.ly/TheQoruzLife About the Role: Qoruz is looking for smart Account Executives with a prior experience in our Influencer Marketing solutions team. Working with influencers and content creators can be exciting, cool and fun, and yet at times taxing. We are...

  • Sr. Executive

    3 weeks ago

    Gandhinagar, India Group Bayport Full time

    Job Description - Should handle and lead tasks pertaining to production planning and control. - Implementation of internal plans to ensure timely accomplishment of production targets and manufacturing. - Preparing and maintaining entire production-related reports and timely submission. - Able to implement effective techniques to bring efficiency in...

  • Head of Product Implementation

    2 weeks ago

    Gurugram, Gurugram, India Ally-eXecutive HR Full time

    Job Description This is not a Product Manager hiring. We are looking for an Head of Product Implementation to perform a lead role in managing the implementation projects & teams of our enterprise software products. The role will be part of professional services set-up in an Insurtech product organisation. You will take ownership for building implementation...

  • Euronics - Quality Assurance Manager

    2 weeks ago

    Gurugram, India Ms Euronics Industries Pvt Ltd Full time

    Job Summary:- We are hiring experienced and proactive Quality professionals to manage inhouse, supplier, and customer quality processes.- The ideal candidates should have a strong technical background and hands-on experience in quality assurance within a manufacturing setup. Key Responsibilities:Inhouse Quality: In-process inspections, defect reduction, RCA...

  • SAP TRM Consultant

    3 weeks ago

    india LTIMindtree Full time

    Experience - 6 to 16 years Notice period - Immediate to 90 days Location - PAN IndiaTreasury consultant with 8 to 10 years of experience with good communication skillsLevel 2 and Level 3 support of SAP TRM In house cash Responsible for issue resolution identification Help carry out enhancements bug fixes by working closely with Scrum team members Work...

  • SAP TRM Consultant

    5 days ago

    india LTIMindtree Full time

    Experience - 6 to 16 yearsNotice period - Immediate to 90 days Location - PAN IndiaTreasury consultant with 8 to 10 years of experience with good communication skillsLevel 2 and Level 3 support of SAP TRM In house cash Responsible for issue resolution identification Help carry out enhancements bug fixes by working closely with Scrum team members Work closely...

  • Process Executive

    3 weeks ago

    Gurugram, India foundit Full time

    Job Description – Process Executive (Digital Marketing) Location:Hyderabad / Gurgaon Experience:0–6 Months / Freshers with Certification in Digital Marketing Work Mode:Work From Office (WFO) – 5 Days a Week About the Role We are looking for enthusiastic and detail-orientedProcess Executivesto join our growing Digital Marketing team. This role is ideal...

  • ▷ [High Salary] Sales Executive

    3 weeks ago

    Ahmedabad, India Akar Interiors Full time

    Job Description Company Description We are a Interiors Service provider having Inhouse Furniture manufacturing unit. Role Description This is a full-time, on-site role located in Ahmedabad for a Sales Executive at Akar. Interiors. The Sales Executive will be responsible for identifying and pursuing new sales opportunities, building and maintaining client...