Fulfillment Manager

About Wishlink Wishlink is on a mission to revolutionize the creator economy and redefine how people shop. We're all about providing every user with a highly personalized shopping experience guided by creators, so they can find exactly what they want, in a very short time, while improving their online shopping experience severalfold. We are shaping a new era at the intersection of two of the most prominent aspects of the internet- e-commerce and social media. Team and Investors Wishlink was founded by 3 friends from college, Chandan, Shaurya, and Divyansh, with a shared passion to solve real-world problems at scale and consume content for hours (XD). We started Wishlink in January 2022 when we discovered products on social media that we wanted to buy but could not (in some cases, actually did) We are based out of Gurugram. We have recently raised a series A round of $7M, led by Fundamentum & Elevation Capital. Why Join Us? Exciting Problem The way people shop online is changing. Users are tired of spending hours browsing humongous catalogs on eCommerce marketplaces just to find a single piece of apparel they like. They need curation, and they need trusted reviews - which is what Wishlink is bringing with the help of content creators. Wishlink is at the forefront of this change, enabling users to shop more easily and excitingly. Immense Scale In just 3 years of existence, Wishlink is used by over 900k users daily to discover and shop products online. This number has grown over 3x in the last 4 months. Stellar Team Wishlink is all about its people. Our team is young and energetic, comes from stellar backgrounds, and is dedicated to a common goal. Also, we have a LOT of fun Growth Opportunity We have grown remarkably in the last 3 years and are doing a monthly GMV of over Rs. 250cr. We are working with over 50,000 content creators and 250+ brands and eCommerce marketplaces, including Amazon, Flipkart, Myntra, Nykaa, Ajio, H&M, Savana (Urbanic), Only, Vero Moda, Libas, Aurelia, Mama Earth, and many more. Wishlink presents an exciting opportunity for you to contribute to and grow within the creator-enabled eCommerce space, have the chance to work at an emerging consumer-tech startup, and be an integral part of this dynamic journey. What would you be doing? - Lead the end-to-end fulfillment charter for Wishlink, from strategy to execution. - Identify, evaluate, onboard, and manage 3PL partners, own commercial negotiations and ongoing performance governance. - Drive core fulfillment KPIs — delivery TAT, cost per shipment, return rates, SLA adherence — and continuously optimize them through data-backed problem solving. - Work closely with 3PL account managers to resolve operational issues, improve service levels, and build scalable processes. - Collaborate with partner brands to provide fulfillment support, resolve escalations, and ensure a seamless order-to-delivery experience. - Build reporting dashboards, track week-on-week improvements, and lead strategic initiatives to reduce cost, improve speed, and enhance customer experience. - Own experimentation and process design for new fulfillment models, packaging flows, or logistics enhancements as we scale. What are we looking for? - 2–3 years of hands-on experience in Fulfillment / Logistics / Supply Chain Ops — ideally in marketplaces, D2C brands, or 3PL companies. - Strong operational rigor with the ability to deep-dive into data, identify root causes, and drive structured problem solving. - Solid understanding of 3PL operations, commercial levers, and SLA/TAT metrics. - Ability to independently own and drive large charters with cross-functional alignment. - Communication and stakeholder management skills — both with external partners and internal teams. - Hustle mindset with comfort in fast-moving, ambiguous environments; someone who can scale processes while getting things done on the ground. Perks and Benefits We are committed to providing the best environment for you to thrive in. To help with this, we have the following benefits available for all our employees. Competitive Salary, Generous ESOPs, and Relocation Bonus Learning & Development Programs with a Dedicated Budget Company-sponsored newsletters and books ChatGPT Subscription Regular Team Outings Discounted Health Plans & Gym Memberships Industry insights on growing your social media if you are a (aspiring) creator Experience Wishlink Explore our Creator App: iOS | Android Explore our Shopping App: iOS | Android Founders Shaurya Gupta - Founder & CEO Divyansh Ameta - Founder & COO Chandan Yadav - Founder & CTO