Operations Manager, INFC Operations

4 days ago

India Amazon Music Full time

Job Description Description Job Title: Operations Manager Job Description: A strategic and people leader for a large team, the Operations Manager at INFC is empowered with complete operations responsibility for Outbound/FCD/ Changeops or IB. She/he is expected to create building level cost efficiencies at a Six sigma level deliverables, coupled with driving Regional/National level key Brilliant Basics Initiatives. Responsibilities: - Ensure a safe work environment for all associates and team - Lead and supervise a team of Area Manager's, TL's as Direct reportees supported by PAs and Associates in Operations - Responsible for the overall Safety, Quality, Productivity and Performance Delivery of concerned department operations - Strategic planning and forecasting appraise performance resolve problems and address staffing needs - Review the work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensure BM rates and OP2 throughput deliverables - Interfacing well with other OM's. Taking up cross functional projects by the adoption of best practices - Proactively identify and lead process improvement initiatives - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Lead ART events from capacity planning perspective and prepare Man, Material, and Machine - Carryout machine (resources) planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for FC's compliance, Connections and scorecards. - Manage People and team development - Understand Flex levers , take up new Amazon technicalities associated with the role's requirements and Amazon ERP systems. - Create leaders and talent pipeline. Good stake holder management and project management skills - Do cross functional and cross mile interfacing and take up for the best practices and initiatives Basic Qualifications - 3+ years of Amazon (blue badge/FTE) experience Preferred Qualifications - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience in managing diverse teams with operational excellence. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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