Sr. Executive- Customer Service

Sr Executive- Customer Service -E-commerce and CSD As a person you re a learner - a natural leader - someone who is always taking initiative to make things better and bring others along with you You live your life in alignment with the highest values of integrity and quality always ensuring your responsibilities become a long-term success story In this role you ll help us deliver better care for billions of people around the world It starts with YOU About Us Huggies Kleenex Cottonelle Scott Kotex Poise Depend Kimberly-Clark Professional You already know our legendary brands and so does the rest of the world In fact millions of people use Kimberly-Clark products every day We know these amazing Kimberly-Clark products wouldn t exist without talented professionals like you At Kimberly-Clark you ll be part of the best team committed to driving innovation growth and impact We re founded on more than 150 years of market leadership and we re always looking for new and better ways to perform - so there s your open door of opportunity It s all here for you at Kimberly-Clark Led by Purpose Driven by You About You You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development You love what you do especially when the work you do makes a difference At Kimberly-Clark we re constantly exploring new ideas on how when and where we can best achieve results In one of our Manufacturing roles you ll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center To succeed in this role you will need the following qualifications Graduate with MBA Specialization in logistics Tier 2 At least 3-4 years of experience in similar role in FMCG industry In depth SAP knowledge Ability to demonstrate Think Customer mindset Ensuring the Order execution provided by the planner for Ecom CSD CPC on time from the depot s and are reaching on time to the customer point Ensuring the planning and Execution for the E-commerce Customers such as Grofers Big Basket and upcoming New Medical chains Ensuring Regular Monthly Re-Conciliation to be carried out for all the E-com CSD CPC customer Quarterly NCC Nil claim certificate to be obtained from the customer post the reconciliation completion Accountable to meet the agreed service standards for Pan-India Canteen Stores Department CSD Central Police Canteen CPC Ensuring all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Retailers for CSD and CPC Ensuring that POs are serviced within the stipulated timeline to the CSD CPC store in coordination with all relevant stakeholders Publishing Customer wise fill rate for E-com CSD CPC with reasons for loss and how we are going to improve the same Tracking Invoices-GRN and Sales Returns for the E-com CSD CPC Making Daily MIS reports and Order Status report to analyze the sales figures returns fill rate and inventory Making Weekly fill rate report to Analyze the lose values and reasons of lose Fill rate reconciliation with customer at month end and conduct root cause analysis for fill rate loss and derive action plan with stakeholders to deliver 90 hit rate Monthly review with NKAM and chains to improve fill rate and OSA Coordinate with customers for master updating timely amendments appointments issues unloading issues sales return issues New Launch planning and execution of PO s to be done on time and in Full First point of escalation for all customer complaints for resolution of Depot transport Credit Note issues All the Projects IT developments of Ecommerce CSD CPC to be taken care Single point contact for all national projects for Canteen Stores Department CSD Central Police Canteen CPC To Be Considered Click the Apply button and complete the online application process A member of our recruiting team will review your application and follow up if you seem like a great fit for this role In the meantime please check out the And finally the fine print For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world We actively seek to build a workforce that reflects the experiences of our consumers When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check LI-Hybrid Primary Location Mumbai Corporate Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time