Group Manager

1 week ago

Pune Maharashtra, India Crescendo Global Full time

Group Manager - Supply Chain Order Management - 5 Years - Pune An excellent opportunity for an experienced Order Management professional to lead end-to-end customer order operations stakeholder coordination and service excellence in a fast-paced global shared services environment This role is ideal for individuals who thrive in leadership process ownership and customer experience delivery Location - Pune Your Future Employer - A globally established Business Process Management BPM organization with a strong international footprint supporting 400 enterprise clients across Shipping Logistics Manufacturing BFSI Healthcare and Retail The organization is known for its digital innovation analytics-driven execution and operational excellence Responsibilities - Manage customer orders from inception to closure including pricing delivery confirmation and SAP order entry Coordinate invoice corrections return authorizations and corrective action requests Maintain accurate customer records and update CRM systems regularly Collaborate with multiple internal teams to resolve customer queries and support tickets Take full ownership and accountability of customer issues until final resolution Monitor internal KPIs and ensure consistent service excellence Identify escalate and resolve complex order and service-related issues Drive continuous improvement initiatives for efficiency productivity and service quality Requirements - Bachelor s or Master s degree in Accounting Commerce or Customer Relationship Management Strong understanding of accounting principles GAAP IFRS preferred Prior experience in Order Management Customer Service or Sales Operations Hands-on experience with ERP systems such as SAP Oracle NetSuite and CRM tools like Salesforce Strong communication stakeholder management and negotiation skills Excellent problem-solving ability with attention to detail and accuracy What is in it for you - Opportunity to work with a globally reputed BPM organization Leadership exposure in international order management operations Experience working with US EMEA stakeholders Fast-paced growth-oriented environment Continuous learning and career advancement opportunities Reach Us - If you think this role is aligned with your career kindly write me an email along with your updated CV on for a confidential discussion on the role Disclaimer - Crescendo Global specializes in Senior to C-level niche recruitment We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience Crescendo Global does not discriminate on the basis of race religion color origin gender sexual orientation age marital status veteran status or disability status Note - We receive a large number of applications daily hence it becomes difficult to revert to every candidate Please assume your profile has not been shortlisted if you do not hear from us within 1 week Your patience is highly appreciated Scammers can misuse Crescendo Global s name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities at and report fraud immediately Stay alert Profile Keywords - Crescendo Global Order Management Jobs Deputy Manager Order Management Group Manager Operations SAP Order Management Customer Support Operations Shared Services Jobs US Shift Jobs EMEA Support Roles BPM Operations Jobs

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