▷ [Urgent Search] Cyberark Support Engineer- Level 3

2 weeks ago

India World Wide Technology Full time

Experience Relevant hands-on experience of 3 to 5 years working with CyberArk PAM solutions Expertise in CyberArk core components such as the Vault Central Policy Manager CPM Privileged Session Manager PSM and Password Vault Web Access PVWA Solid understanding of identity and access management IAM and privileged access security best practices Demonstrated experience with troubleshooting root cause analysis and resolving complex issues in CyberArk deployments Technical Skills Strong understanding of Windows and Linux operating systems networking protocols and security technologies Familiarity with PowerShell Python or other scripting languages for automation and troubleshooting Experience with CyberArk integrations into enterprise applications SIEM tools and identity management solutions Proficiency in directory services such as Active Directory AD and LDAP Certifications CyberArk Certified Defender Other relevant certifications e g CISSP CISM or similar IAM security certifications are a plus Problem-Solving Strong analytical and troubleshooting skills with the ability to work under pressure and manage complex technical issues Communication Excellent communication skills with the ability to interact effectively with both technical and non-technical stakeholders Ability to document technical processes and write clear knowledge base articles LI-PR1Requirements Advanced Technical Support Provide expert-level support for CyberArk products including Enterprise Password Vault Privileged Session Manager and Central Policy Manager resolving complex technical issues escalated from Level 1 and Level 2 support teams Troubleshooting Root Cause Analysis Conduct in-depth analysis and troubleshooting of issues within the CyberArk solution identifying root causes and implementing effective solutions You will lead investigations into system outages performance issues and security incidents ensuring timely resolution Implementation Configuration Assistance Assist with the deployment configuration and integration of new CyberArk features or modules Provide guidance on best practices upgrades and patches Documentation Knowledge Sharing Develop maintain and improve technical documentation troubleshooting guides and standard operating procedures for CyberArk support processes Ensure knowledge transfer to junior engineers and documentation of resolutions for recurring issues Performance Monitoring Optimization Monitor the health and performance of the CyberArk environment identifying areas for improvement optimization and ensuring the system meets security and operational standards Customer Communication Act as the escalation point for all high-priority CyberArk-related incidents Communicate effectively with stakeholders including internal teams and external vendors to ensure clear updates and timely resolutions CyberArk Upgrades Maintenance Plan and execute CyberArk upgrades and patch management ensuring minimal disruption to services and compliance with security standards

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