CUSTOMER SERVICE SPECIALIST I

Job Description Job Posting Title: CUSTOMER SERVICE SPECIALIST I Band/Level: 5-4-S Education Experience: Bachelors Degree (High School +4 years) Employment Experience: 3-5 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Roles & Responsibilities - Delivery extraordinary customer experience by providing our customer with world class customer service - Respond promptly to customer inquiries via phone or email. - Provide detailed information about products, services, and order status. - Resolve customer complaints and issues efficiently and professionally. - Process customer orders accurately and efficiently. - Track order progress and ensure timely delivery. - Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer - Serve as the primary point of contact between customers and the manufacturing team. - Communicate any changes in order status, delays, or issues to customers promptly. - Prepare and deliver order confirmations, shipping notifications, and other relevant information. - Maintain accurate and up-to-date customer records and order documentation. - Generate regular reports on order status, customer interactions, and other relevant metrics. - Identify trends and provide insights to improve customer service processes. - Identify and troubleshooting issues related to orders, deliveries, and product quality. - Gather customer feedback and suggest improvements to products and services. - Participate in team meetings and training sessions to stay updated on products and processes. - Assist in the development and implementation of customer agreement and procedures.. - Fully supporting all TEOA initiatives according Star Level requirements and supporting continuous improvement projects with active participation. - Participate in all kinds of team initiatives/program Job Requirements - Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems. - Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders. - Handling escalated and unresolved calls from less experienced representatives. - Recognizing sales opportunities and preventing the loss of existing business. Desired Candidate - Any Bachelor's/ Business degrees or equivalent experience - 5+ years of experience in Order Management & SAP - Supply Chain experience. - Manage full order lifecycle for high-value automotive accounts. - Resolve complex customer issues with minimal delivery impact. - Act as primary escalation point for urgent service recoveries. - Oversee customer service across multiple sites or countries. - Build strong relationships with senior and operational customer contacts. - Deep knowledge of all Order-to-Cash process steps. - Collaborate with planners, logistics, quality, and sales to remove bottlenecks. - Analyze service performance data to address root causes. - Monitor and ensure compliance with SLAs and KPIs. - Mentor and coach junior CSRs and supervisors. - Lead continuous improvement initiatives in customer service. - Drive adoption of automation tools for faster, accurate order processing. - Deliver proactive updates to customers on orders and issues. - Identify and mitigate potential service disruptions early. - Balance exceptional service delivery with cost efficiency. - Represent customer needs in internal decision-making forums. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork About Te Connectivity TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). What Te Connectivity Offers We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority - Competitive Salary Package - Performance-Based Bonus Plans - Health and Wellness Incentives - Employee Stock Purchase Program - Community Outreach Programs / Charity Events - Employee Resource Group IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.