Business Analyst

2 days ago

Delhi, India Shopperbeats Full time

Job Title: Business Analyst – IT Job Type: [Full-Time] Job Summary: We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation . You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace. Key Responsibilities: Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions. Define and document detailed business requirements, user stories, process flows, and system interactions Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling Translate complex business logic into functional and technical specifications Act as a liaison between business teams and the tech team to ensure alignment and timely delivery Identify opportunities for automation and optimization in back-office operations Perform gap analysis and propose system or process improvements Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations Track KPIs and operational metrics to guide continuous improvement Requirements: Bachelor's degree in Business, IT, Engineering, or related field 3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.) Experience working in agile/scrum environments Familiarity with tools like Jira, Confluence, Trello, Figma, or similar Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts) Strong communication, documentation, and stakeholder management skills Problem-solving mindset with attention to detail Preferred Skills: Experience with Shopify, Amazon, Magento, or custom marketplace platforms Knowledge of ERP, OMS, WMS integrations Previous involvement in developing SaaS-based or B2B or B2C marketplaces Familiarity with data analytics tools (Excel, Power BI, or similar) What We Offer: Opportunity to help build the foundation of a scalable e-commerce ecosystem Fast-paced, entrepreneurial work culture Collaboration with a passionate team of developers and e-commerce experts Growth opportunities in a rapidly expanding business

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