Quality Analyst
4 weeks ago
Job Title Quality Analyst - Sales ProcessLocation- Gurgaon WFO Roles and Responsibilities Develop and maintain internal support and call center quality standardsReview a subset of sales agents interactions calls emails chats etc Provide meaningful and constructive feedback on evaluationsDiscuss and explain feedback with agents in regular meetingsCreate strategies to improve support KPIsAssist agents in enhancing their performance through specific guidance and ongoing supportIdentify training and onboarding needs and initiate related projectsGenerate reports that reflect support performanceReport the support teams performance to senior managementParticipate in calibration sessions to ensure consistency in internal evaluationsContribute positively to team cultureAn ideal candidate should have Minimum 2 years of hands-on experience in quality assurance within customer service or salesProven track record of analytical skillsStrong communication skills including the ability to deliver negative feedback effectivelyExcellent people skills and the ability to build rapportGood organizational skills and knowledge of goal-setting practicesExperience with data visualization and understanding of support metricsProblem-solving capabilities to create meaningful strategies to improve support qualityPerks and Benefits Opportunity to work on a highly critical role which will have a direct and big impactA learning environment with supports looking at problems in unique waysCollaborative and diverse team which values mutual respect and clear communicationChallenging work so that you can keep your brain healthyThe Successful Applicant Fast focused and committed individuals with an ability to work in a diverse teamPassionate about creating something big impactful
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Quality Analyst
3 weeks ago
Gurgaon, Haryana, India Quicket Solutions Full timeRole - Quality Analyst - AutomationResponsibilities:Key Responsibilities: a) Design, develop, and maintain automated tests scripts using Python or Java b) Work on existing automation frameworks or build frameworks from scratch c) Collaborate with developers and product teams to identify test requirements and ensure comprehensive test coverage d) Write,...
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Quality Analyst
1 day ago
Gurgaon, Haryana, India Job World Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are hiring for Quality Analyst - US Healthcare. Minimum 1 year of Experience on the same role required.Candidate must have worked as a quality analyst in international bpo in us healthcare process.contact Neeraj Rohit
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Quality Analyst
1 day ago
Gurgaon, Haryana, India TP Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe're Hiring: Quality Analyst - BPO (International Telecom/Sales process) Location: Gurgaon, IndiaJoin our dynamic team as a Quality Analyst If you have 2+ years of experience in BPO, specifically in international telecom or sales processes, we want you to drive performance, ensure quality, and coach agents to success.What You'll Do: Monitor performance &...
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Quality Analyst
1 day ago
Gurgaon, Haryana, India Wsne Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSkill required: Quality Checks - Operational Audit & Compliance into InsuranceDesignation: Quality Assurance AnalystQualifications: Any Graduation Years of Experience:3 to 5 years
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Quality Analyst
1 day ago
Gurgaon, Haryana, India noon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Quality AnalystLocation:Gurgaon, IndiaReporting to:Assistant Manager QualityAbout noonWe're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this...
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Quality Analyst
3 weeks ago
Gurgaon, Haryana, India Neolytix Full timePosition Quality Analyst - AR US Healthcare RCM Location Onsite - Sector 18 Gurugram Shift Night Shift US Hours Company Neolytix About Neolytix Neolytix is a trusted provider of business solutions for healthcare organizations across the United States We specialize in revenue cycle management RCM compliance and business support helping our...
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Quality Analyst
1 week ago
Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
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Quality Analyst
2 weeks ago
Gurgaon, Haryana, India Sparsa Digital Full timeJob DescriptionA Quality Analyst is responsible for ensuring that the products, services, and processes of an organization meet specified quality standards. Key responsibilities include :1. Developing and implementing quality control procedures2. Analyzing data to identify trends and areas for improvement.t3. Collaborating with cross - functional teams to...
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Quality Analyst
1 week ago
Gurgaon, Haryana, India Veye Research Full time ₹ 9,00,000 - ₹ 12,00,000 per year[Australian Process/Immediate Joiners with excellent English Communication Skills Preferred]Job Title: Quality Analyst cum TrainerLocation: Sector 48, GurugramDepartment: Sales ProcessReports To: Operations ManagerEmployment Type: Full-TimeJob Summary:We are seeking a detail-oriented and proactive Quality Analyst cum Trainer to join our team. The ideal...
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Quality Analyst
3 days ago
Gurgaon, Haryana, India Hindustan Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOnly Experience candidate with NABL exp 1-4yr+ considerRole DescriptionThis is a full-time on-site role for a Quality Executive located in Gurugram. The Quality Analyst will be responsible for conducting quality control and quality assurance activities, analyzing data to ensure compliance with quality standards, and maintaining quality management systems....
