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Process Expert

4 weeks ago

Pune, Maharashtra, India Maersk Full time

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve With over 100 000 employees across 130 countries we work together to shape the future of global trade and logistics Join us as we harness cutting-edge technologies and unlock opportunities on a global scale Together let s sail towards a brighter more sustainable future with Maersk What we offer Impact Your work will directly contribute to the success of our global operations Opportunity Maersk provides ample opportunities for growth and development both professionally and personally Innovation Join a forward-thinking team that embraces innovation and cutting-edge technologies Global Exposure Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices Work-Life Balance We value work-life balance and offer flexible working arrangements to support our employees Welcome to an exciting world of One Team Customer Service where you will join an ambitious and expanding team of Customer Service Professionals of OTCX an extended arm of our colleagues across the globe in the front office This team together with the front office colleagues Customer Service team focuses on delivering xe2x80x9cBest in Class Service Experiencexe2x80x9d to our global clientele This team has an array of responsibility from understanding customer needs to exceeding customer expectations The ultimate objective of this team is to ensure that we completely satisfy customer needs profitably create value for us as well as our customers Key responsibilities Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling Own the issue with low tolerance to delays Read and reply to correspondence on both internal Customerxe2x80x99s emails within SLAxe2x80x99s as defined for the specific communication channel System Workflow attendance and reply within timeframe Work along with the team to Achieve Standard CS KPI in line with the GSC flagship projects Take on additional responsibilities such as reports analysis basis Area requirement Take on ADHOC responsibilities basis instructions from Line Manager Dimensions Customer Focus OwnershipStakeholder managementWe are looking for Graduate with 2 xe2x80x93 5yrs of Customer Service Experience International BPO Calling experience with direct customers Empathy and rapport building Inquisitive keen to learn Sense of urgency in customer issue resolution Professional standard in grammar and though articulation Ability to understand end to end processes Technical Skills Must have computer experience Excel Word and Power Point Good typing speed Excellent Communication skills Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing Maersk