Process Resolution Expert

4 days ago


Pune, Maharashtra, India Wipro Full time
Role Summary

As a Process Resolution Expert at Wipro, you will be responsible for resolving client issues and concerns in a timely and effective manner. This role requires strong analytical and problem-solving skills, with the ability to think critically and creatively, and a commitment to delivering exceptional customer experiences.

About the Job:

  • Resolve client issues and concerns in a prompt and professional manner, using expertise and judgment to address complex problems.
  • Collaborate with internal teams to resolve complex issues, ensuring seamless communication and coordination throughout the process.
  • Develop and maintain up-to-date knowledge of products and services, staying current with new features and updates to deliver expert-level support.
  • Participate in process improvements and enhancements, driving continuous improvement and innovation within the organization.

Essential Responsibilities:

  • Respond to client inquiries in a courteous and professional manner, ensuring a positive experience.
  • Analyze client concerns and provide accurate and timely resolutions, escalating complex issues to senior team members when necessary.
  • Maintain accurate records and documentation, ensuring compliance with regulatory requirements and internal policies.
  • Contribute to the development and implementation of training programs, enhancing the skills and knowledge of team members and driving business growth.


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