Customer-S&S-Varicent-Analyst

Job Description Summary Position Summary Customer The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence. Position Summary Level: Analyst or equivalent As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Work you'll do: - Configure/custom build user stories, unit test, document design and deployment. - Support story estimation using guidelines. Gradually pick up more complex stories; maintain defined velocity. - Ensure quality via thorough unit testing and code coverage. - Follow project coding best practices. Learn/adopt firm tools; build rapport with onshore teams. - Understand pipeline setup and DevOps procedures. Manage time for meetings and prep work. - Learn/adopt new tech stack features; understand limitations. - Learn basics of Agentforce /GenAI modules and their configuration within Salesforce. The team: Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutionsadvising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you'll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you're ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service Qualifications Must Have Skills/Project Experience/Certifications: - 2 - 3 years of hands-on experience in working with Varicent (erstwhile IBM SPM) Tool v7 and above - Experience in working on SPM technologies (preferred), apart from Application and Maintenance Services (AMS ), Support and Maintenance and Data Integration is required. - Proficiency in writing database queries and overall knowledge of database concepts is required - Ability to design and develop reports and dashboards as per business requirement - Experience in- - Creating/Modifying calculations, views, data stores in Varicent - Reporting for different roles and titles - Handling ad-hoc data change requests by the client - Working with complex data structures in extracting and transforming data - Working with data extraction from multiple databases such as Oracle, SQL Server and Teradata - Developing and managing web reporting portals (data extraction, load, creation of portal pages, testing, etc.) - Programming structural data validation checks and identify data discrepancies - Knowledge of database management tools - Knowledge of SQL and PL/SQL - MS Excel and Access - MS PowerPoint Education: - BE/ B.Tech /M.C.A./ M.Sc (CS) degree or equivalent from accredited university Location: - Bengaluru/Hyderabad/Pune/Chennai/Kolkata Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work. Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India . Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 302219