Director-Tutor Community Operations

4 weeks ago

Gurugram Gurugram India Cuemath Full time

Job Description Job Title: Director-Tutor Community Operations Location: Gurgaon (Strictly Work from Office) Experience: 15+ years Job Overview: We are looking for a highly experienced Director-Tutor Community Operations to lead and optimize tutor community operations. This role requires strong analytical skills, process-driven thinking, and the ability to handle large-scale tutor operations efficiently. The ideal candidate should have prior experience in ed-tech and a track record of building operational processes from scratch Key Responsibilities: Tutor Community Operations Management: - Oversee and manage end-to-end tutor community operations. - Develop and implement efficient processes to streamline operations. - Ensure smooth onboarding, engagement, and retention of tutors. Data & Analytics:: - Strong analytical approach to measure and improve community operations. - Handle large-scale data sets to derive actionable insights. - Monitor key operational metrics and continuously optimize process Communication & Stakeholder Management: - Excellent communication skills to interact with a large number of tutor. - Ensure effective internal and external communication for tutor operations. - Work closely with cross-functional teams to improve tutor experience. Team Leadership & Process Building: - Lead and mentor a team to drive operational efficiency. - Create scalable processes from scratch and drive operational excellency. Technology & Tools - Hands-on experience with CRM and LSQ tools for managing tutor interactions and performance tracing. - Strong proficiency in data-driven decision-making using technology platforms. - Experience with data and product development, including SQL, coding, and queries to optimize tutor operations. Key Skills & Qualifications: - 15+ years of experience in ed-tech or a related field. - Proven expertise in community operations, process management, and data analysis. - Strong operational excellence with the ability to create and optimize workflows. - Experience managing large tutor communities and ensuring high engagement. - Excellent communication and leadership skills to handle large-scale interactions. - Hands-on experience with CRM and LSQ tools for efficient operations. - Proficiency in data analysis (SQL and queryies ) and product development. This is an on-site role based in Gurgaon. If you have a passion for operational excellence and managing large-scale tutor communities, wed love to hear from you

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