MEGA FRESHERS DRIVE FROM 28TH AUG TO 30TH AUG

4 days ago

Chennai, India HCLTech Full time

HCLTECH MEGA WALKIN DRIVE FOR FRESHERS FROM 28-Aug-25 to 30-Aug-25

Walkin Drive Location: No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130

Date: 28-Aug-25 to 30-Aug-25

Timing- 10.30 AM to 2.30 PM

Experience Required: FRESHERS (Arts & Science)

Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)

Contact Person - Nandhinee S

Job Title: Customer Support Representative (Email Process) - UK Shift

Work Location: Navallur

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.

Key Responsibilities:

- Respond to customer inquiries and issues via email in a timely and professional manner.
- Resolve customer complaints and provide appropriate solutions and alternatives.
- Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
- Collaborate with other departments to resolve complex customer issues.
- Keep accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Stay updated with product knowledge and changes to provide accurate information to customers.

Requirements:

- Proven customer support experience or experience as a client service representative.
- Strong written communication skills in English.
- Ability to handle multiple tasks and prioritize effectively.
- Familiarity with CRM systems and practices.
- Ability to work in the UK shift (typically 1 PM to 10 PM IST).
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

Preferred Qualifications:

- Experience in a similar role supporting UK-based customers.
- Experience with email support tools and software.

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Benefits:

- Competitive salary and benefits package.
- Opportunity to work with a dynamic and supportive team.
- Professional development and growth opportunities.

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