MEGA FRESHERS DRIVE FROM 28TH AUG TO 30TH AUG

4 days ago

Chennai, India HCLTech Full time

HCLTECH MEGA WALKIN DRIVE FOR FRESHERS FROM 28-Aug-25 to 30-Aug-25


Walkin Drive Location: No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130


Date: 28-Aug-25 to 30-Aug-25


Timing- 10.30 AM to 2.30 PM


Experience Required: FRESHERS (Arts & Science)


Qualifications which are not eligible to apply are: (BTECH, MCA, MSC, MTECH, BE.)


Contact Person - Nandhinee S



Job Title: Customer Support Representative (Email Process) - UK Shift


Work Location: Navallur


Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.


Key Responsibilities:

  • Respond to customer inquiries and issues via email in a timely and professional manner.
  • Resolve customer complaints and provide appropriate solutions and alternatives.
  • Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
  • Collaborate with other departments to resolve complex customer issues.
  • Keep accurate records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.
  • Stay updated with product knowledge and changes to provide accurate information to customers.


Requirements:

  • Proven customer support experience or experience as a client service representative.
  • Strong written communication skills in English.
  • Ability to handle multiple tasks and prioritize effectively.
  • Familiarity with CRM systems and practices.
  • Ability to work in the UK shift (typically 1 PM to 10 PM IST).
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.


Preferred Qualifications:

  • Experience in a similar role supporting UK-based customers.
  • Experience with email support tools and software.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and supportive team.
  • Professional development and growth opportunities.

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