Partner Support Executive Life

2 weeks ago


Mumbai, Maharashtra, India Probus Insurance Broker Full time
Job Description

Key Responsibilities:

- Provide ongoing support to partners in the Life and Health Insurance vertical.
- Act as the primary point of contact for partner inquiries and issues.
- Assist partners with product-related queries, policy issuance, claims processing, and other operational matters.
- Help partners understand and navigate insurance portals, ensuring they are equipped to utilize all available tools effectively.
- Coordinate with internal teams to resolve partner concerns in a timely and efficient manner.
- Support partner onboarding processes and ensure partners are fully trained on insurance products and systems.
- Monitor and track partner performance, ensuring adherence to company standards and business goals.
- Organize and deliver training sessions to keep partners up to date with product knowledge and industry regulations.
- Assist in resolving escalated partner issues and provide solutions to ensure smooth business operations.
- Ensure the seamless flow of communication between partners and the company.
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