Customer Service

3 weeks ago

Bangalore Karnataka, India NatWest Group Full time

Join us as a Customer Service Operations Credit Analyst We ll look to you to deliver customer and business outcomes investigating queries supporting business processes policies and procedures and understanding customer and business needs Specialising in Credit Operations you ll respond to queries from customers and stakeholders promptly within agreed timelines This is a chance to build on your credit skills and experience in an engaging and fast-paced environment We re offering this role at senior analyst level What you ll do As a Customer Service Operations Credit Analyst you ll deliver successful customer and business outcomes by processing authorising and investigating all transactions to defined key performance indicators and service level agreements In doing so you ll identify opportunities to enhance processes and enable the provision of a superior customer and business experience In addition you ll Review documentation including loan applications disclosures and credit evaluations Authorise and investigate all credit operations transactions Collect and analyse the required information from the customers and businesses Review credit operations processes which could be automated or enhanced to improve the customer and business experience The skills you ll need To succeed in this role you ll need to have the ability to understand and listen to our customers develop relationships and maintain an understanding of their needs You ll also have the ability to adapt to fast-paced environments and you ll have effective organisation skills to deliver to deadlines You ll also need Customer service abilities along with customer and industry knowledge An awareness of changes in trends policies and regulations An understanding of our industry and its customers Experience of managing stakeholder relationships Hours 45 Job Posting Closing Date 23 09 2025

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