3 Days Left: Support Engineer

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet Thats why we need smart committed people to join us Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics We proudly partner every day with our 225 000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions If so let s start the conversation We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware software and network-related issues Given IM has many remote Warehouses within India across APAC we also expect the engineer to learn grow into IT Field Support engineer who with Engineers be able to travel to provide Hands Feet support This engineer with appropriate training guidance should be able scale up to demands to visit Iron Mountain Data Centers Warehouses to RACK Servers Routers Switches Patch panels related stuffRoles ResponsibilitiesUser Assistance - Provide prompt and courteous support to end-users addressing hardware and software-related concerns and troubleshooting issues Should be able to monitor Ticket queues provide resolutions within stipulated SLA On-site Support - Provide on-site assistance for the installation configuration and maintenance of computer systems servers and network devices Desktop Setup and Configuration - Install configure and deploy desktop computers laptops Printer and peripherals ensuring they meet organizational standards Software Installation and Updates - Install update and troubleshoot software applications ensuring compatibility and adherence to licensing agreements Hardware Troubleshooting - Diagnose and resolve hardware issues such as malfunctioning components or peripherals to maintain a reliable computing environment and printer Operating System Support - Provide support for operating systems e g Windows macOS including installation configuration and troubleshooting User Account Management - Manage user accounts permissions and access controls ensuring security and compliance with organizational policies Remote Support - Offer remote assistance to end-users using various support tools resolving issues efficiently without requiring physical presence Should be able to work closely with Network Engineers to follow Network Diagrams to be able to setup Networks at remote sites Should be all to physically RACK Servers Nutanix NW devices such as Firewalls Routers Switches Patch Panels related to get the Network stood up at remote sites Email and Communication Support - Assist with email setup configuration and troubleshooting ensuring seamless communication for end-users Security Measures - Implement and enforce security measures including antivirus updates and malware removal to safeguard desktop systems Backup and Recovery - Execute backup and recovery procedures to protect user data and ensure business continuity in case of system failuresCollaboration with IT Teams - Work collaboratively with other IT teams such as network administrators and system administrators to address complex issues and ensure overall system stability Documentation - Maintain accurate documentation of support activities troubleshooting steps and resolutions for future reference and knowledge sharing IT Asset Management - Manage and track IT assets including inventory management ensuring proper disposal of obsolete equipment and adherence to asset management policies Responsible for Onboarding and Offboarding Coordinate with onboarding HR team to ensure onboarding offboarding tasks are completedResponsible for AV system Providing basic support on video conferencing call setup and Vendor coordination in case of problems in VC equipment or set-upCollaborate with vendors and service providers to resolve technical issues and coordinate repairs and Troubleshooting printer scanner related issues at users desktop laptop and reporting hardware issues to vendorsRequirements and skills2-3 years of relevant experience as a Desktop Support Engineer Should be flexible to work in rotational shifts including US Europe India time zonesShould be flexible to travel to Iron Mountain Warehouses both within India APAC Excellent written oral communication in English local languages with professional articulation skills required for interacting with customers Knowledge of network security practices and anti-virus programsExperience using ITSM tools such as Service now Good understanding of G suite productExperience in supporting Win8 10 macOS iOS and Android Product ITIL v4 Foundation certification nice to have Excellent problem-solving and multitasking skillsCustomer-oriented attitudeExperience in handling basic auditsKnowledge of IP network DNS DHCP WAN LAN and experience with troubleshooting all aspects of wired and wireless configuration Having experience with Google workspace Cisco Switching Routing and OKTA will be an advantage Certification in such as CCNA would be a plusDiploma or Bachelor s degree in computer science information technology or a related fieldCategory Information Technology