Client Relationship Manager
4 weeks ago
This role is for one of Weekday’s clients
Salary range: Rs 100000 - Rs 450000 (ie INR 1-4.5 LPA)
Min Experience: 3 years
Location: Sangli
JobType: full-time
Requirements
We are looking for a proactive and customer-focused Client Relationship Manager to join our team. The ideal candidate will have a minimum of 3 years of experience in client servicing, account management, or customer relationship roles. This position is critical in building, nurturing, and retaining long-term client partnerships, ensuring satisfaction, and driving business growth through exceptional customer service.
As a Client Relationship Manager, you will serve as the primary point of contact for our clients, working closely to understand their business needs, provide tailored solutions, and resolve issues promptly. You will collaborate with internal teams to ensure seamless service delivery and maintain high levels of client satisfaction.
Key Responsibilities
- Client Engagement: Build and maintain strong, long-lasting relationships with clients, acting as their trusted advisor and primary point of contact.
- Customer Service Excellence: Ensure high standards of customer service by addressing client queries, resolving issues quickly, and providing timely updates.
- Needs Assessment: Understand client requirements and business objectives to provide personalized solutions and support.
- Account Management: Manage client accounts effectively, ensuring regular communication, accurate documentation, and smooth service delivery.
- Retention & Growth: Drive client retention by ensuring satisfaction and identifying opportunities to expand relationships through cross-selling or upselling.
- Collaboration: Coordinate with internal teams such as sales, operations, and product specialists to ensure client requirements are met effectively.
- Reporting: Maintain accurate client records in CRM systems and generate reports on client interactions, satisfaction levels, and business opportunities.
- Feedback Management: Collect and analyze client feedback to recommend improvements in products, services, or processes.
- Escalation Handling: Manage escalations and complaints with empathy and professionalism, ensuring swift resolution.
- Market Awareness: Stay updated on industry trends, competitor activities, and market changes to provide informed insights to clients.
- Relationship Building: Represent the company at client meetings, events, and industry forums to strengthen partnerships and brand presence.
Qualifications & Skills
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 3+ years of experience in client relationship management, customer service, or account management.
- Strong customer service orientation with the ability to build rapport and trust with diverse clients.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple accounts and prioritize effectively.
- Problem-solving skills with a proactive and solution-oriented mindset.
- Proficiency in CRM tools, MS Office, and reporting systems.
- High level of professionalism, integrity, and attention to detail.
- Ability to work independently as well as collaboratively within a team environment.
- Strong organizational and time management skills.
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