E-commerce Manager

3 weeks ago

Ambala HR IN Khadi Sadan Full time

Job Title E-Commerce operation Manager Location Ambala On-site Company Khadi Sadan - Since 1982 Experience 2-4 years in e-commerce order management operations Employment Type Full-time Whatsapp your resume 9646814116 About Khadi Sadan Khadi Sadan is a heritage-led fashion and lifestyle brand redefining Khadi for the modern era Since 1982 we ve empowered 500 rural artisans by bringing authentic KVIC-certified Khadi fabrics and garments to customers across India As we expand our online presence we re looking for an organized proactive E-Commerce operation Manager to ensure smooth daily operations on our e-commerce platforms Role Overview The E-Commerce operation Manager will be responsible for handling all aspects of online order fulfillment from order receipt to final delivery You ll ensure timely dispatch accurate packaging coordination with logistics partners and flawless post-sale management for both website and marketplace orders Key Responsibilities Manage and process all daily online orders via Shopify Amazon Flipkart and other marketplaces Coordinate with the warehouse team for picking packing and dispatching orders on time Monitor shipping dashboards generate manifests invoices and ensure courier pickups Track order status handle NDRs Non-Delivery Reports RTOs and re-dispatch requests efficiently Maintain accurate inventory updates and coordinate with the stock catalog teams Ensure high order accuracy and customer satisfaction through attention to detail Communicate with courier partners for issue resolution and escalations Maintain daily weekly and monthly order MIS reports and dashboards Collaborate with customer care for order-related queries and returns Requirements Graduate Commerce or Business preferred 2 years of experience in E-commerce order operations logistics management Familiar with Shopify Unicommerce Shiprocket Pickrr or similar tools Strong Excel Google Sheets skills for reporting and data tracking Excellent communication and team coordination skills Eye for detail accuracy and a process-oriented mindset Ability to multitask and meet daily deadlines efficiently Why Join Us Be part of a brand with deep Indian roots and modern ambitions Opportunity to build scalable e-commerce systems in a growing organization Positive work culture focused on collaboration performance and learning Competitive compensation performance incentives How to Apply Whatsapp your resume 9646814116 Job Type Full-time Pay 15 000 00 - 25 000 00 per month Work Location In person

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