Voice Process Executive Customer Happiness Champion

4 weeks ago

Chennai, India GS Infotech Full time

Voice Process Executive Customer Happiness Champion Job Description Experience/: 0 to 3 yrs Salary/: From 15K per month and Based on Previous Experience Challenges/: The customer experience landscape is rapidly evolving, moving beyond simple call handling to delivering proactive, personalized, and emotionally intelligent service. The future demands Voice Process Executives who can leverage technology for swift resolution, act as genuine brand ambassadors, and build lasting customer loyalty through authentic, high/-quality human interaction. Our vision is to be a leader in this evolution, ensuring every conversation is a chance to delight and retain a customer. What you will do/: Managing a large number of incoming and outgoing calls, responding to consumer questions, giving details about our goods and services, and promptly and professionally resolving billing or technical issues are all part of your job description. You will be responsible for maintaining a high First Call Resolution /(FCR/) rate, accurately documenting all interactions, and following quality and compliance rules. In order to transform possible annoyances into satisfying client experiences, your outstanding communication skills, problem/-solving aptitude, and upbeat disposition will be crucial. We invite you to apply and explore this exciting opportunity/ Warm Regards, HR /- Maria

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