People & Culture Operations Partner

Job Description At SmartBear, we empower teams to deliver high-quality software faster and we're growing our global People & Culture (P&C) presence to match. With leading tools like TestComplete, Swagger, Zephyr, and ReadyAPI, we serve over 32,000 companies including Microsoft, FedEx, and Adobe. We're seeking a People & Culture Operations Partner to drive HR operations, compliance, and employee experience across our Bangalore Office. This role combines operational execution with site-level HR leadership and is ideal for a proactive professional who's excited to drive scalable people initiatives locally, lead impactful projects, and serve as a strong advocate for Bangalore-based employees within a global P&C organization. People & Culture Operations Partner Key ResponsibilitiesBangalore Site HR Leadership - Act as the primary P&C representative for the Bangalore office, partnering closely with local leaders, team managers, and employees. - Serve as an advocate for the Bangalore team, ensuring employee needs, feedback, and perspectives are represented in global P&C decisions. - Champion SmartBear's culture locally, ensuring a consistent and engaging experience aligned with company values. Employee Lifecycle Management - Manage lifecycle activities such as onboarding, contract generation, offboarding, and exit interviews. - Ensure a seamless onboarding experience in alignment with our global onboarding SLAs and processes. - Maintain high standards for employee documentation and records in systems like BambooHR. Operational Excellence & AI-Driven Process Improvement - Continuously evaluate and optimize HR operations to enhance scalability and efficiency. - Introduce automation and AI-based solutions to improve workflows and reduce manual administrative tasks. - Partner with internal teams to launch or improve tools, systems, and documentation. Compliance & Reporting - Ensure compliance with Indian labor laws, PF, tax policies, and SmartBear internal controls. - Support data audits, internal reviews, and the accuracy of employee records. - Deliver timely, accurate reports and insights to support business and people decisions. Project Ownership & Delivery - Independently lead and deliver P&C initiatives across Bangalore, such as process improvement, well-being programs, or policy rollouts. - Work cross-functionally to align project goals, drive execution, and track impact through to completion. - Collaborate with global and regional P&C peers to support scalable implementation. Employee Relations & Manager Support - Serve as a trusted HR advisor to employees and managers, providing support on employee relations, performance, leave, and policy inquiries. - Facilitate feedback loops and support a culture of open communication and continuous improvement. - Handle complex or sensitive issues with discretion, empathy, and alignment to best practices. - Manage relationships with local vendors supporting benefits and employee services. - Ensure vendor service levels meet expectations and align with employee experience standards. What You Bring - 47 years of experience in HR operations, HR generalist, or business partner roles, with a strong focus on employee-facing responsibilities. - Demonstrated ability to support employees and managers through day-to-day HR matters, including performance, leave, and employee relations. - Solid understanding of Indian labor law, HR compliance, and regulatory standards. - Proven experience independently managing projects from planning through successful execution. - Track record of improving HR processes or implementing automation to enhance employee experience and operational efficiency. - Strong interpersonal and communication skills, with the ability to build trust and credibility across diverse teams; fluent in English. - Highly organized, solutions-oriented, and effective working in a global, cross-cultural environment. - Proficiency with HRIS tools like BambooHR, including comfort managing employee data and generating reports. - Bachelor's degree in Human Resources, Business, or a related field. Why you should join the SmartBear crew: - You will have the opportunity to contribute to key product in the test automation market. - We provide a collaborative and dynamic work environment that fosters professional growth and learning. - We value work-life balance and offer competitive benefits and perks. - We celebrate and embrace diversity and inclusion, recognizing that it leads to better outcomes. - We are committed to ethical corporate practices and social responsibility, making a positive impact in the communities we serve. - SmartBear is headquartered in Somerville, MA with offices across the world, including Galway, Ireland, Bath, UK, Wroclaw, Poland, and Bangalore, India. - We've been recognized with major industry (product and company) awards, including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator, and BuiltIn Best Places to Work. Did you know - Our main goal at SmartBear is to make our technology-driven world a better place. - SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. - SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. - We've won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.