Customer Service Specialist
3 weeks ago
Job Description About the Company Tech Mahindra is an Indian multinational information technology services and consulting company. It was formed in 1986 as a joint venture between Mahindra & Mahindra and BT Group. Part of the Mahindra Group, the company is headquartered in Pune and has its registered office in Mumbai. About the Role This is a customer support role wherein the associate will be responsible to resolve the queries of the customer related to the products. Roles & Responsibilities - Any Grad/UG+1 Year & Above International voice experience is mandatory on papers. - Excellent communication skills is a must. - 5 days working. - Two way cab facility. - Work from Office. - Job Location: Hyderabad, Hi-tech City. Educational Qualifications - Any Grad/UG with 1 Year & Above International voice experience(B2C) Required Skills - Excellent communication skills. Preferred Skills Reviewing account information and answers. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Pay range and compensation package 5 days a week Two way cab facility Work from Office Salary : Best as per company norms Equal Opportunity Statement Interested candidates may reach out to the below contact person to get your interview aligned. - HR Rajeshwari: 9963915099 - HR Mahamuda: 8374503786
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