Staff Solution Architect

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Job Summary ServiceNow is seeking a Staff Solution Architect to drive the design and delivery of scalable high-impact solutions across the Connected Customer Experience portfolio This is a senior-level hands-on architecture role focused on enabling seamless digital workflows integrating platform capabilities and ensuring technical excellence across customer-facing applications You will work at the intersection of product engineering and platform teams to architect solutions that enhance user experience performance and maintainability The ideal candidate has deep expertise in enterprise software architecture solution design and platform integration within Digital Technology DT environments Key Responsibilities Solution Architecture Design Architect scalable secure and maintainable solutions across customer experience applications Define end-to-end architecture patterns for workflows integrations and platform extensions Collaborate with product and engineering teams to translate business requirements into technical designs Platform Integration Extensibility Design reusable components APIs and service layers that extend ServiceNow platform capabilities Ensure alignment with platform standards performance benchmarks and security guidelines Evaluate and recommend tools frameworks and design patterns to support extensibility and modularity Technical Strategy Leadership Lead architectural reviews and guide modeling decisions across product verticals Partner with engineering leads and solution architects to ensure consistency and scalability Translate complex designs into accessible services for application teams ensuring observability and performance Governance Monitoring and Optimisation Define architecture for monitoring logging and performance optimisation Ensure compliance with data privacy security and governance standards Support continuous improvement through feedback loops and architectural evolution Qualifications Required Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry 8 years of experience in enterprise software architecture solution design or technical leadership Proven track record in designing and delivering production-grade solutions across customer service digital workflows or platform engineering Strong understanding of microservices event-driven architectures and API-first design Experience with cloud-native technologies integration frameworks and enterprise platforms Excellent communication and collaboration skills across cross-functional teams Preferred Qualifications Experience with the ServiceNow platform and extending its capabilities through custom applications or integrations Background in DT enterprise software particularly solutions tied to customer service CSM or workflow automation Exposure to global matrixed organisations and cross-platform solution delivery Familiarity with observability tools CI CD pipelines and DevOps practices Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license