Staff Software Engineer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today - ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role The Knowledge Graph Platform Engineering group is in the heart of building AI at ServiceNow Our Products tagline is AI that knows your Business We are on a mission to provide personalised relevant pre-emptive answers data to Humans and AI agents seeking data It is in the heart of AI Search Virtual Agents AI Agents and other AI solutions to act smarter and add great business value The group is looking for a talented full stack Engineer with expertise in UX technologies You will play a major part in architecting solutions that transform the user experience and workflow efficiency of enterprise services Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results We are taking a completely fresh approach with the expectation that any user regardless of technical knowledge can use the AI ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner We are just getting started and we need your help in building and making available an amazing range of solutions to our enterprise customers around the world Work with product owners to understand detailed requirements and help architect high-quality solutions to our users Architect and get a quorum on the solution across partner teams and consumers Join the team in building the best cloud-based AI ML solutions to power intelligent enterprise services Collaborate daily with a team of like-minded developers product managers and quality engineers to produce quality software Understand various technology options in terms of performance accuracy cost and guide team with the right solutions Qualifications To be successful in this role you have 8 years of experience in architecting and implementing complex Enterprise applications across different stacks Good experience with any of the modern UI frameworks like Angular React or Vue Passion for JavaScript and the Web as a platform reusability and componentization Expertise in Java JS OOP Design Patterns time and space-efficient algorithms Expertise with data structures algorithms object-oriented design design patterns and performance scale considerations Analytical and design skills Ability to manage projects with material technical risk at a team level Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Experience developing LLM-based features Experience in prompt engineering is a plus or nice to have Experience with methods of training and fine-tuning large language models such as distillation supervised fine-tuning and policy optimization is a plus or nice to have Experience in using Al productivity tools such as Cursor Windsurf etc is a plus or nice to have Familiarity with automated testing frameworks e g JUnit Selenium TestNG and integrating tests into CI CD pipelines Understanding software quality principles including reliability observability and production readiness Ability to troubleshoot complex systems and optimize performance across the stack Experience with AI-powered tools or workflows including validation of datasets model predictions and inference consistency Why Join Us Build and deliver high-impact software that powers digital experiences for millions of users Collaborate in a culture that values craftsmanship quality and innovation Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability Be part of a culture that encourages innovation continuous learning and shared success Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license