Crm Business Analyst

Job Summary The Data Digital and Coverage Platform Team DDCP unit sits within the Corporate and Investment Banking CIB division is looking to hire a CRM Business Analyst to join an established program that has been set up to deliver Customer relationship management CRM solution for our frontline sales team The program looks to transform our sales marketing servicing approach to unlock new revenue opportunities and to support our top-line growth ambition The CRM Business Analyst will support CRM Product Owner drive the definition and implementation of pan-CIB transformation initiative CRMx Responsibilities include aligning the CRM Sales Marketing Roadmap to the overall vision strategy set by the Chief Product Owner and to take up ownership of the CRMx Sales Marketing product backlog The initial focus will be on driving re-platorming of current Pega based IMPACT application into CRMx Strategy Presents and leads sessions and requirement workshops based on Agile Delivery Methods Defines refines socializes and tracks product roadmap for owned CRM capabilities together with Product Owner s Has knowledge of CRM products Desired Dynamics 365 etc ServiceBench to make adequate design decisions propose solutions to requirements based on industry technology best practices Manage vendors do joint design and influence product direction Drive adoption of the product Business Knowledge of CIB business processes products and processes preferred Processes Support project team on commercialisation of project deliverables such as Sales users training workshops and roadshows by helping design the agenda scheduling meetings logistics and materials as and when required Key Responsibilities People Talent Support CRM CoE team members with direct reporting line on their deliverables Continually strive to share key relevant knowledge and learnings with others across the team Provide design and process specific coaching to new existing members of the team Risk Management Manage all Deliverables Risk aspects and activities related to CRM owned processes with First line GPOS CPOS Ensure there is due diligence on vendor capabilities and service records when involved in evaluating vendor Confidential information related to programme projects costs and resources must be handled in discreet and professional manner Review mitigate process business-related impacts with Process Operational Risk and CFCC Owners as applicable Governance Adherence to policies and control standards ensuring compliance and operation within risk tolerance and risk appetite Maintain awareness and understanding of the regulatory framework in which the Bank operates and the regulatory requirements and expectations relevant to the role Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank s risk appetite Work with global teams in Risk Compliance and COO Office to ensure adherence to the Bank s Risk framework in the identification assessment mitigation control and monitoring of risk Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Skills and Experience Key stakeholders Internal Frontline Sales- Client Coverage Senior Bankers GAMs RAMs FAMs and Global Banking Bankers Country Regional Segment CIB Business Managers DDCP CRM and Sales Enablement Product Owners DDCP CRM and Sales Enablement Hive Chief Product Owners FAST - Commercialisation Change lead team Global Implementation Team - TB and FSS Sales Enablement Refinement Forum Sales Enablement Hive Leadership Team Sales Enablement Hive Squads DDCP Frontline Application and Support team FAST MT members CIB Process Owners and Process Owners delegates where relevant Risk Framework Owners for CIB Processes where relevant Legal Audit and CFCC where relevant CIB DDCP MT where relevant CIB Business Head MT s where relevant External External vendors and suppliers where relevan Qualifications 8-10 years in digital technology implementations preferably in a large Financial services organization handling complex implementations 6 years experience with agile delivery approaches e g Scrum SAFe ideally working experience as a Product Delivery Business Analyst or similar role Prior experience in managing change for a CRM platform is preferred ideally experience in a vendor solution delivery Understanding of wholesale corporate banking products processes and an appreciation of the role of frontline and their needs would be valuable Desired - Agile Business Analysis training certification Experience with dealing with emerging technologies proofs of concepts driving pilots and product evaluations utilizing innovative sales engagement technology Experience in the analysis and understanding of business processes and needs to develop a Product backlog Feature backlog and User stories Experienced with managing delivery with scrum masters technical developers and architects Develop and maintain the product vision and roadmap with C POs squads and stakeholders Ability to manage effective planning implementation evaluation and sustainment of product backlogs to ensure the achievement of anticipated benefits using Agile methodology Be a self-starter that thrives in the face of challenge clearing obstacles with a resourceful and creative approach to problem-solving Strong intellect with superior analytical problem solving and decision-making skills Strong interpersonal skills with the ability to collaborate with multi-functional multi-cultural multi-product teams to achieve superior results Strong communication skills - oral written and presentation to explain complex or technical issues for a broad audience Strong stakeholder management ability in handling wide ranging and senior stakeholders across segments product areas Ability to build effective working relationships across all levels of a diverse global organisation Exceptional collaboration skills strong team player About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you ve applied to If you are invited to take an assessment this is great news It means your application has progressed to an important stage of our recruitment process Visit our careers website 33991