SANeForce - Business Analyst - SaaS/CRM Products

1 week ago

Chennai, India SANeForce Full time

Title: Business Analyst (SaaS / CRM Products)Experience: 2-4 years (Minimum 1 Year in SaaS Industry)Location: Chennai (Work from Office)Notice Period: Immediate Joiner to 30 DaysAbout SANeForce:SANeForce is a Chennai-based leading technology provider specializing in Sales Force Automation (SFA), Distribution Management System (DMS), and Payroll Management solutions.Serving industries such as Pharmaceutical, Healthcare, Diagnostics, FMCG, Consumer Goods, and Dairy, we empower 200,000+ global users with innovative, business-critical digital solutions.Our mission is to create impactful technology that improves efficiency, supports decision-making, and enhances market competitiveness.Role Overview:We are seeking a Business Analyst with strong experience in SaaS-based or CRM products.The ideal candidate will collaborate with clients and internal teams to gather requirements, map business processes, and deliver seamless product implementations.This is a full-time, work-from-office role in Chennai, suitable for professionals who are passionate about business optimisation, technology-driven solutions, and customer success.Key Engage with clients to gather, analyze, and document business requirements.- Evaluate current business processes and recommend SaaS/CRM-based improvements.- Work closely with Development, QA, Product, and Implementation teams to ensure successful project delivery.- Create functional specifications, workflows, wireframes, and user documentation.- Conduct product demos, client training sessions, and requirement workshops.- Monitor project timelines, track progress, and support delivery milestones.- Participate in solution validation as part of the QA and UAT processes.- Ensure alignment between client needs and product capabilities.Required Skills & Bachelors degree in Engineering, Computer Science, Business Administration, or related fields.- Minimum 1 year of experience as a Business Analyst in a SaaS or CRM product environment.- Strong analytical, problem-solving, and process-mapping skills.- Excellent communication and stakeholder-management abilities.- Ability to translate complex business needs into clear, actionable requirements.Preferred Understanding of Software Development Life Cycle (SDLC) and Agile methodologies.- Experience working with Pharma, FMCG, or Healthcare domain is a plus.- Ability to work independently with a proactive and learning mindset.- Experience in supporting SaaS product implementations or enhancements.Perks & Benefits:- Opportunity to work on high-impact SaaS and CRM solutions used by global clients.- Collaborative and growth-oriented work culture.- Exposure to multiple domains and cross-functional teams.- Career advancement opportunities within a fast-growing tech organization (ref:iimjobs.com)

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