▷ Apply Now: Home Furnishing Consultant

Job Description We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi a Small Store located in a key high potential cluster in the heart of Delhi - South Central Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key stepping stone in strengthening our market penetration and becoming more accessible to our customers across the city. Together, both stores will deliver a seamless omnichannel shopping experience, help us build a strong and loyal customer base, and lay the foundation for future expansion across Delhi NCR and Northern India. Purpose of the role: We are looking for a passionate Home Furnishing Consultant who is enthusiastic about home furnishing, retail, and interior design. You thrive in a fast-paced environment and are motivated by improving people's lives at home through creative and functional furnishing solutions. You enjoy working in a team, generating innovative ideas, and engaging with customers to provide an exceptional shopping experience. You have: A strong understanding of home furnishing trends, interior design, and the IKEA way of presenting products. Broad knowledge of IKEA's product range, store communication, and mechanical sales system. Experience in identifying opportunities for cross-selling, upselling, and add-ons. The ability to communicate effectively with customers, understand their needs, and create tailored furnishing solutions. Proficiency in design-related software such as AutoCAD. An education or background in interior design. A hands-on approach to tasks with keen attention to detail and the ability to meet deadlines. A collaborative mindset and willingness to work as part of a team. YOUR RESPONSIBILITIES As a Home Furnishing Consultant, you will: Stay up to date with home furnishing trends and customer needs to create inspiring and functional home furnishing solutions. Engage with customers to provide professional whole-room design consultations, ensuring a seamless and enjoyable buying experience. Collaborate with internal teams, including Customer Relations and your designated trinity team, to effectively implement daily work plans. Use global tools and best practices to ensure high-quality, efficient, and simple design solutions. Contribute innovative ideas in workshops by leveraging knowledge of retail, competitors, and customer insights. Guide customers through the purchasing, design, and after-sales processes for a smooth and convenient experience. Maintain IKEA's brand identity, values, and vision while delivering outstanding service. Performance Indicators Your success in this role will be measured by: Sales turnover and customer satisfaction. Customer purchasing lead time. Reduction in customer complaints. TOGETHER AS A TEAM Where others see home furnishing products, we see smart solutions to create a better everyday life. With a great deal of passion, imagination and brainstorming we turn colours, textiles and furniture into inspiring environments that excite, engage and convince IKEA visitors that they can do it too WE ARE AN EQUAL OPPORTUNITY EMPLOYER: At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.