Associate Customer Success Executive

Are you looking for a dynamic role that involves closing renewals identifying growth opportunities and engaging with customers across virtual channels If you re a seasoned customer success professional with a SaaS background and a passion for driving revenue growth a talent for building strong relationships and a knack for analytical problem-solving we want to hear from you Shift Timing - 12 00 PM - 9 00 PM Hybrid Work Model Work from Office Twice a weekAbout the Role As a trusted advisor and strategic partner you ll play a vital role in driving customer success and growth by leveraging your business acumen product expertise and exceptional communication skills Key Areas of Focus Business Insight and Strategic Guidance Develop a deep understanding of each customer s unique business goals challenges and industry trends and use this knowledge to provide tailored guidance and strategic recommendations that align our product with their objectives This will enable customers to achieve their desired outcomes and maximize their return on investment Product Mastery and Solutioning Demonstrate a thorough understanding of our product s capabilities and limitations and use this expertise to identify and recommend solutions that address specific customer needs and use cases This will empower customers to get the most value from our product and drive adoption Product Adoption and Enablement Collaborate with customers to ensure a seamless implementation and adoption of our product providing regular training and support to ensure they achieve maximum value from their subscription This will lead to increased customer satisfaction loyalty and retention Strategic Business Reviews and Presentations Develop and deliver compelling data-driven presentations that showcase the value our product has delivered to customers and provide actionable insights and recommendations to drive continued growth and success Renewals Expansions and Customer Satisfaction Own and drive the renewal process identifying opportunities to upsell and cross-sell and ensuring that customer satisfaction is reflected in our Net Promoter Score and Retention Rate This will drive revenue growth customer loyalty and long-term partnerships About You A minimum 4 years of relevant industry experience in customer success SaaS platform utilization and or post-sales consulting with a proven track record of delivering exceptional customer experiences driving revenue growth and building long-term partnerships Education A bachelors or masters degree in business management or a relevant field with a strong academic record and a demonstrated ability to apply theoretical knowledge in real-world settings In this role as an Associate Customer Success Executive you will be involved in Customer-Centricity A deep empathy for customers understanding their needs challenges and goals and a passion for delivering exceptional experiences that drive loyalty and retention Revenue Growth Mindset A strong focus on driving revenue growth through upsells cross-sells and renewals with a keen understanding of the commercial levers that drive business success Influential Leadership The ability to manage through persuasion negotiation and consensus building with a talent for building strong relationships influencing stakeholders and driving collaborative decision-making Analytical Problem-Solving A process-oriented approach to problem-solving supported by excellent analytical skills with the ability to collect and analyze data identify trends and develop actionable insights Exceptional Communication Outstanding communication and presentation skills with the ability to craft compelling narratives present complex ideas simply and engage audiences with confidence and conviction Desired Skills Strong clear communications skills both written and verbalHands on experience of CRM Tools Gainsight or Salesforce Preferrable Building RelationshipsClosing SkillsNegotiation Dealing with Challenges Collaborative solution-oriented problem-solver LI-OE1What s in it For YouYou will join our inclusive culture of world-class talent where we are committed to your personal and professional growth through Hybrid Work Model Weve adopted a flexible hybrid working environment 2-3 days a week in the office depending on the role for our office-based roles while delivering a seamless experience that is digitally and physically connectedWellbeing Comprehensive benefit plans flexible and supportive benefits for work-life balance flexible vacation two company-wide Mental Health Days Off work from another location for up to a total of 8 weeks in a year 4 of those weeks can be out of the country and the remaining in the country Headspace app subscription retirement savings tuition reimbursement and employee incentive programs resources for mental physical and financial wellbeing Culture Globally recognized and award-winning reputation for equality diversity and inclusion flexibility work-life balance and more Learning Development LinkedIn Learning access internal Talent Marketplace with opportunities to work on projects cross-company Ten Thousand Coffees Thomson Reuters caf xc3 xa9 networking Social Impact Ten employee-driven Business Resource Groups two paid volunteer days annually Environmental Social and Governance ESG initiatives for local and global impact Purpose Driven Work We have a superpower that weve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice truth and transparency Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world Do you want to be part of a team helping re-invent the way knowledge professionals work How about a team that works every day to create a more transparent just and inclusive future At Thomson Reuters weve been doing just that for almost 160 years Our industry-leading products and services include highly specialized information-enabled software and tools for legal tax accounting and compliance professionals combined with the worlds most global news services - Reuters We help these professionals do their jobs better creating more time for them to focus on the things that matter most advising advocating negotiating governing and informing We are powered by the talents of 26 000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them Sound exciting Join us and help shape the industries that move society forward AccessibilityAs a global business we rely on diversity of culture and thought to deliver on our goals To ensure we can do that we seek talented 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