IT Manager

Job Description Business Unit Cubic Corporation Company Details When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details Job Title: IT Manager India Operations Location: Hyderabad, India Department: Information Technology Reports To: Global Director of IT Service Delivery Job Type: Full-Time Overview We are looking for an experienced and dynamic IT Manager to lead and manage all aspects of IT Service Delivery for our fast-growing business unit in India. This individual will play a critical leadership role in supporting business operations through reliable IT infrastructure, end-user support, and operational excellence. In addition to service delivery responsibilities, the IT Manager will serve as the local administrative point of contact for a cross-functional team of application specialists working on ERP systems, business intelligence platforms, and other enterprise applications, supporting their HR-related coordination needs only. Day-to-day direction, task management, and functional oversight for this team remain fully with US-based leadership. Key Responsibilities IT Service Delivery (India Business Unit) - Lead all aspects of IT operations and service delivery for the India region, ensuring high levels of performance, availability, and customer satisfaction. - Manage local infrastructure, end-user computing, network support, and IT security in coordination with global standards. - Oversee vendors, service providers, and contractors to ensure efficient delivery of IT services. - Act as the escalation point for IT issues affecting India-based operations and ensure timely resolution. - Monitor and report on IT service metrics, performance KPIs, and user satisfaction. Local Oversight of Application Teams Serve as the local administrative liaison for India-based ERP and BI application specialists. This includes coordination of office logistics, local HR processes, and basic operational support. Functional leadership, task prioritization, and performance direction remain under US-based management.Support local HR processes, including timekeeping coordination, office onboarding logistics, and facilitation of performance review processes as directed by US-based leadership. This role does not conduct or evaluate performance independently.Support a collaborative and professional working environment by coordinating basic local needs and promoting effective communication across time zones.Strategic & Operational Alignment - Collaborate with global IT and business stakeholders to implement technology strategies aligned with company growth and operational goals. - Support onboarding, expansion, and integration activities as the India unit scales rapidly. - Champion IT governance, data protection, and compliance in line with global policies and local regulations. Required Skills And Experience - Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred). - 8+ years of progressive experience in IT roles, with at least 3 years in an IT management or team lead capacity. - Proven experience delivering IT services in a mid-to-large scale enterprise, preferably across multiple locations. - Familiarity with ERP platforms (e.g., SAP, Oracle, Microsoft Dynamics) and BI tools (e.g., Power BI, Tableau) from an operations or support perspective. - Experience working in a matrixed global environment, especially with remote functional reporting lines. - Strong leadership, problem-solving, and communication skills with the ability to work across cultures and time zones. - High degree of self-motivation, accountability, and professionalism. Preferred Qualifications - ITIL certification or equivalent knowledge of service management frameworks. - Experience supporting cloud platforms (e.g., Azure, AWS) and Microsoft 365 environments. - Experience working with US-based teams or within multinational corporations. Why Join Us - Be at the forefront of a high-growth, global business with exciting opportunities in the Indian market. - Lead key initiatives that directly impact business efficiency, scalability, and innovation. - Work in a collaborative, globally integrated IT organization that values leadership and ownership. Worker Type Employee