Telesales Associate

4 weeks ago


Mumbai, Maharashtra, India Impact Guru Full time
Job Description

- Outbound Sales Calls (30%) 70% connect rate, follow-ups on KYC & disbursals, assist with Quick Eligibility Checks (QECs).
- Funnel Improvement (50%) Drive higher loan conversions through effective counseling & document collection.
- Process & Quality Adherence (10%) Maintain 90% telesales quality standards & regulatory compliance.
- Customer Satisfaction (10%) Ensure CSAT score of 4.5+ and deliver an exceptional customer experience.

What You Need:

- Strong sales & negotiation skills
- Experience in loan product telesales
- Ability to drive loan funnel conversions
- Adherence to compliance & quality standards
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