Technical Support Executive

2 weeks ago


Kolkata India Ginesys Full time

Job Description Summary We are seeking a highly skilled Technical Support Executive with over 2 years of experience in the Tech-Success department. The ideal candidate will be responsible for providing technical support to customers, resolving technical issues, and ensuring customer satisfaction. Roles And Responsibilities - Provide technical support to customers via phone, email, or chat - Diagnose and troubleshoot technical issues - Escalate complex technical issues to the appropriate teams - Ensure timely resolution of customer issues - Document technical support processes and solutions Qualifications - 2+ years of experience in a technical support role - Strong knowledge of technical support processes and tools - Excellent communication and problem-solving skills - Ability to work in a fast-paced environment - Bachelor's degree in Computer Science or related field



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