Assistant Front Office Manager

4 days ago


Indore, Madhya Pradesh, India Marriott Full time

Job Number 24181174 Job Category Rooms Guest Services Operations Location Indore Marriott Hotel H-2 Scheme No 54 Indore Madhya Pradesh India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the department CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIESSupporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Supervises and manages employees Managing all day-to-day operations Understanding employee positions well enough to perform duties in employees absence Ensures employee recognition is taking place on all shifts Establishes and maintains open collaborative relationships with employees Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Strives to improve service performance Collaborates with the Front Office Manager on ways to continually improve departmental service Communicates a clear and consistent message regarding the Front Office goals to produce desired results Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Sets a positive example for guest relations Displays outstanding hospitality skills Empowers employees to provide excellent customer service Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Provides feedback to employees based on observation of service behaviors Handles guest problems and complaints effectively Interacts with guests to obtain feedback on product quality and service levels Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process Ensures compliance with all Front Office policies standards and procedures Monitors adherence to all credit policies and procedures to reduce bad debts and rebates Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Functions in place of the Front Office Manager in his her absence Communicates critical information from pre- and post-convention meetings to the Front Office staff Participates in department meetings Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Marriott Hotels strive to elevate the art of hospitality innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe As a host with Marriott Hotels you will help keep the promise of Wonderful Hospitality Always by delivering thoughtful heartfelt forward-thinking service that upholds and builds upon this living legacy With the name that s synonymous with hospitality the world over we are proud to welcome you to explore a career with Marriott Hotels In joining Marriott Hotels you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you JW Marriott is part of Marriott International s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world JW believes our associates come first Because if you re happy our guests will be happy JW Marriott associates are confident innovative genuine intuitive and carry on the legacy of the brand s namesake and company founder J Willard Marriott Our hotels offer a work experience unlike any other where you ll be part of a community and enjoy true camaraderie with a diverse group of co-workers JW creates opportunities for training development recognition and most importantly a place where you can pursue your passions in a luxury environment with a focus on holistic well-being Treating guests exceptionally starts with the way we take care of our associates That s The JW Treatment In joining JW Marriott you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you



  • Indore, Madhya Pradesh, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Title: Front Office Team Leader">We are seeking a highly skilled and motivated individual to fill the role of Front Office Team Leader. As a key member of our front office team, you will be responsible for leading and guiding your colleagues to deliver exceptional guest experiences.">Key Responsibilities:">">Lead and manage the front office team to...

  • Office Assistant

    2 weeks ago


    Indore, Madhya Pradesh, India Ethereal Realty Full time

    Job Summary: We are looking for a reliable and hardworking Office Assistant / Peon to support the day-to-day operations of our office. This role is crucial to maintaining a clean, organized, and well-functioning work environment. The Office Assistant / Peon will be responsible for carrying out basic clerical tasks, handling internal communication, and...

  • Office Assistant

    3 weeks ago


    Indore, Madhya Pradesh, India Natani Financial Services Full time

    The ideal candidate will be responsible for providing administrative support to ensure efficient operation of the office. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsibilities- Answer phones and direct calls with a positive attitude...


  • Indore, Madhya Pradesh, India Speeddex Construction Pvt ltd Full time

    Company DescriptionSpeeddex Construction Pvt Ltd, based in Indore, specializes in residential and commercial construction, as well as home renovations. Our seasoned team of professionals ensures every project is built with craftsmanship and innovation. We are committed to quality, safety, and client satisfaction, delivering projects on time and within...


  • Indore, Madhya Pradesh, India Speeddex Construction Pvt ltd Full time

    Company Description Speeddex Construction Pvt Ltd, based in Indore, specializes in residential and commercial construction, as well as home renovations. Our seasoned team of professionals ensures every project is built with craftsmanship and innovation. We are committed to quality, safety, and client satisfaction, delivering projects on time and within...

  • Back Office Manager

    1 week ago


    Indore, Madhya Pradesh, India Alankaram Full time

    Job Title: Back Office / Sales Coordinator – Team Lead Location : Alankaram Head Office, Pithampur (M.P.) Department : Sales / Operations Reports To : Senior Sales Manager / Sales Head About Alankaram Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood...


  • Indore, Madhya Pradesh, India beBeeCustomer Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewAs a Front Desk Associate, you will be the first point of contact for our customers and play a vital role in creating a welcoming atmosphere.Key Responsibilities:Customer Service: Greet and welcome customers with warmth and professionalism, assist them with initial inquiries, and direct them to the appropriate staff. Provide information about...

  • Assistant Manager

    3 days ago


    Indore, Madhya Pradesh, India Impetus Full time

    Relevant Exp: 2-8 yearsLocation: Indore/Noida/BengaluruJob DescriptionThe successful candidate will work closely with internal legal & compliance team members as well as senior members from group management to provide legal support, corporate advisory, including but not limited to, draft, review and negotiate IT customer contracts (international), assist...

  • Assistant Manager

    4 weeks ago


    Indore, Madhya Pradesh, India Impetus Full time

    Relevant Exp: 2-8 yearsLocation: Indore/Noida/BengaluruJob DescriptionThe successful candidate will work closely with internal legal & compliance team members as well as senior members from group management to provide legal support, corporate advisory, including but not limited to, draft, review and negotiate IT customer contracts (international), assist...

  • Assistant Manager

    1 week ago


    Indore, Madhya Pradesh, India Impetus Full time

    Relevant Exp: 2-8 years Location: Indore/Noida/Bengaluru Job Description The successful candidate will work closely with internal legal & compliance team members as well as senior members from group management to provide legal support, corporate advisory, including but not limited to, draft, review and negotiate IT customer contracts (international),...