Network Voice Admin

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Network Voice Admin Req Id 86112 City Bengaluru State Province Karnataka Posting Start Date 10 8 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Key Responsibilities Design deploy and maintain voice communication solutions using Cisco Control Hub and Webex Cloud Manage and optimize voice and collaboration platforms including Genesys cloud On-Prem -based contact center solutions Working knowledge of Genesys on-prem which is installed on Windows platform including IVR configuration and call flows Basic understanding of Windows server and Linux CLI interface Administer VoIP infrastructure to ensure high availability security and optimal performance Troubleshoot voice-related issues and provide advanced-level support for end users Collaborate with cross-functional teams to implement telephony-related projects and upgrades Maintain comprehensive documentation for system configurations processes and troubleshooting guides Evaluate emerging technologies to recommend improvements for enterprise communication strategies Required Skills Qualifications Strong hands-on experience with Cisco Control Hub Cloud and Webex Cloud Services Working knowledge of Genesys Cloud formerly PureCloud platform including IVR configuration and call flows Solid understanding of SIP VoIP protocols and real-time media troubleshooting Familiarity with network fundamentals such as QoS for voice firewalls and VPNs Proficiency in using diagnostic tools like packet captures and call analytics platforms Experience with enterprise telephony integrations e g CRM ticketing systems Preferred Qualifications Cisco certifications e g CCNP Collaboration Cisco Webex Certified Genesys certifications or prior experience in a high-volume call center environment Scripting or automation experience using Python or similar tools is a plus Mandatory Skills Network Voice and Collabration Admin Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - 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