Salesforce PRM

Job Description Job Description We are seeking a highly experienced Salesforce PRM & CPQ Expert to lead the strategy, design, and execution of our global Partner Relationship Management (PRM), Configure-Price-Quote (CPQ), and Customer Relationship Management (CRM) platforms within the Salesforce ecosystem. This position sits within the business organization and partners closely with IT to ensure seamless integration, scalability, and alignment with enterprise architecture. The role is accountable for translating commercial objectives into technology strategy and ensuring that Salesforce solutions deliver measurable business value across Sales, Channel, and Operations. In addition to Salesforce expertise, this leader will play a critical role in post-merger integration activities, supporting system consolidation, data alignment, and cross-platform harmonization. Given that future acquisitions may introduce new or unfamiliar technologies, adaptability, learning agility, and the ability to work across evolving tech stacks are essential. Key Responsibilities Strategic Ownership - Serve as the business owner and subject-matter expert (SME) for Salesforce PRM, CPQ, and CRM capabilities globally. - Define and own the Salesforce roadmap for partner, quoting, and customer engagement platforms aligned with commercial priorities and digital transformation goals. - Represent the voice of the business in all Salesforce-related design, architecture, and governance forums to ensure usability, scalability, and adoption. - Collaborate with IT, Architecture, and Data teams to ensure solutions align with enterprise standards, data strategy, and security compliance. - Lead post-merger technology assessments to identify overlaps, integration opportunities, and transition strategies for newly acquired platforms. Salesforce PRM Leadership - Lead the design and continuous improvement of the Salesforce PRM portal (Experience Cloud) to enhance partner collaboration, onboarding, and enablement. - Streamline partner lifecycle processes deal registration, incentives, co-marketing, and content access. - Develop dashboards and analytics to measure partner contribution, engagement, and ROI. - Collaborate with Channel Sales, Partner Marketing, and Operations to automate partner communications and improve partner satisfaction. Salesforce CPQ Enablement - Own the Salesforce CPQ process end-to-end: configuration, pricing, discounting, approvals, and quote-to-order integration. - Collaborate with Product Management, Finance, and IT to ensure pricing accuracy, margin control, and catalog consistency. - Standardize global quoting workflows to improve speed, compliance, and operational governance. - Integrate CPQ seamlessly with Salesforce CRM, PRM, and ERP systems for a unified quote-to-cash process. Salesforce CRM Integration - Ensure alignment of Salesforce Sales Cloud (CRM) with PRM and CPQ to provide a 360 view of customer and partner data. - Partner with IT and Marketing to integrate Salesforce with ERP, Marketing Automation (Marketo, Pardot), and Analytics tools. - Support global sales operations through the creation of actionable dashboards, workflows, and data structures that drive accountability and insight. Integration, Collaboration & M&A - Work in close partnership with IT delivery teams to translate business requirements into technical designs and scalable Salesforce solutions. - Define and manage system integrations between Salesforce PRM, CPQ, CRM, and third-party or newly acquired applications. - Lead post-acquisition system evaluation, data migration, and harmonization efforts to ensure seamless business continuity. - Act as the bridge between Business and IT, ensuring technology execution supports business strategy through evolving tech landscapes. - Continuously learn and adapt to new technologies introduced through M&A or platform evolution. Continuous Improvement - Establish success metrics and dashboards for adoption, data accuracy, and performance across Salesforce PRM, CPQ, and CRM. - Lead global user enablement and communication programs to drive adoption and change readiness. - Stay current on Salesforce releases, partner ecosystem innovations, and new technology integrations emerging through M&A Qualifications - Bachelor's or Master's degree in Business, Information Systems, or related field. - 8+ years of experience leading Salesforce PRM, CPQ, and CRM - initiatives in complex, global environments. - Proven track record supporting Mergers & Acquisitions, including system consolidation, data harmonization, and integration planning. - Deep understanding of Salesforce Experience Cloud (PRM), Sales Cloud (CRM), and Salesforce CPQ. - Strong collaboration skills with IT, Finance, Marketing, and Product teams to deliver scalable business solutions. - Experience integrating Salesforce with ERP, Marketing Automation, and Analytics platforms. - Exceptional stakeholder management, communication, and executive influencing skills. - Demonstrated ability to learn and adapt quickly in evolving technology environments. - Experience applying AI, automation, and predictive analytics within Salesforce is a plus Additional Details This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least December 19, 2025 or until the job is no longer posted. The full-time equivalent pay range for this position is $116,800.00 - $219,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email [Confidential Information] or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility. Travel Required: 10% of the Time Shift: Day Duration: No End Date Job Function: Administration