15h Left Payment Operations Lead

Job Description

Job Title: Payment Operations Lead Stripe, PayPal, Bank Transfers

Location: Bandra, Mumbai (On-site)

Salary: 60,000 per month

Type: Full-Time

About Us

We are a fast-growing digital commerce platform transforming how creators, entrepreneurs, and businesses connect, sell, and scale. With a rapidly expanding marketplace ecosystem, we are committed to delivering seamless experiences for both buyers and sellers. Payments are at the core of our operations, ensuring smooth and secure financial flows across all touchpoints.

Position Overview

We are seeking a highly detail-oriented and analytical Marketplace Payments Manager to manage and optimize payment operations across our platform. In this role, you will be responsible for end-to-end payment workflows, seller and vendor pay-outs, financial reconciliations, and ensuring regulatory compliance. You will collaborate closely with finance, compliance, product, and engineering teams to support seamless payment execution and continuous process improvement.

Key Responsibilities

- Payment Operations Management
- Handle daily, weekly, and monthly payment cycles, including buyer transactions, seller pay-outs, refunds, and chargebacks.
- Oversee all marketplace payment activities ensuring timeliness and accuracy.
- Vendor Payment Execution
- Manage vendor/seller disbursements through platforms like Stripe Connect, PayPal Pay-outs, and direct bank transfers.
- Ensure seamless settlement processes and payment tracking.
- Reconciliation and Financial Reporting
- Conduct full-cycle reconciliations between platform data, bank statements, and payment gateways.
- Generate and deliver regular financial reports for internal and external stakeholders.
- Payment Gateway Oversight
- Work with product and engineering teams to integrate and maintain payment gateways.
- Monitor system uptime, transaction success rates, and troubleshoot payment failures.
- Fraud Detection and Risk Compliance
- Monitor transactions for suspicious activity or anomalies.
- Coordinate with risk and compliance teams to maintain KYC/AML protocols.
- Process Optimization and Automation
- Evaluate and improve payment processes for speed, accuracy, and scalability.
- Implement tools and strategies to streamline workflows.
- Stakeholder Support and Escalation Handling
- Act as the primary contact for resolving payment-related issues across customer support, vendors, and internal departments.

Required Skills And Qualifications

- Minimum 3 years of experience in payment operations, fintech, marketplace finance, or ecommerce.
- In-depth knowledge of payment systems, payment gateways, and pay-out mechanisms (ACH, wire transfers, digital wallets, etc.).
- Strong understanding of reconciliation processes and financial reporting standards.
- Hands-on experience with platforms like Stripe, Adyen, PayPal, or equivalent.
- Proficient in Excel or Google Sheets (SQL knowledge is a plus).
- High attention to detail with the ability to manage large data sets and multiple priorities.
- Strong written and verbal communication skills.
- Awareness of financial regulations, including PCI compliance, KYC, and AML standards.

Preferred Qualifications (Nice To Have)

- Experience scaling payment operations in a start-up or high-growth environment.
- Exposure to international payment processing, multi-currency transactions, or tax handling.
- Familiarity with finance tools such as NetSuite, QuickBooks, or integrated payment dashboards.

Why Work With Us

- Be part of a rapidly growing and innovative marketplace company.
- Play a key role in shaping and scaling core payment infrastructure.
- Collaborate with high-performing teams across product, tech, and operations.
- Competitive compensation, career growth opportunities, and a flexible work culture.

Skills: marketplace finance,financial reporting,payment systems,data management,compliance,kyc,communication,ach,quickbooks,google sheets,risk compliance,marketplace payments,payment operations,electronic payment processing,wire transfers,foreign currency transactions,paypal,process optimization,digital wallet,fraud detection,pay-out mechanisms,payment gateways,integrated payments dashboard,vendor payments,pci compliance,fintech,financial regulation,aml,excel,payout mechanisms,pay-out,escalation resolution,vendor payment,stripe,connect,bank reconciliation,stakeholder support,sql,international payment,operations,adyen,payment operations management,payments,financial reporting standards,multi currency transaction,communication skills,pay,financial regulations,netsuite,payment gateway management,tax,automation,finance,compliance pci,pci,ecommerce,startup experience,dashboard,reconciliation processes

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