Information Technology Application Specialist

2 weeks ago

Tumkūr, India Worldwide Flight Services (WFS) Full time

Role Overview WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply chain)/Warehouse Management System and plays an active role in transforming and evolving business applications to support cargo operations. Key Responsibilities Business Applications Management - Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities. - Requirement gathering from business owners and translate the requirements for development for ERP vendors. - Ensure effective support and administration services for front-end and back-end solutions and API integration. - Oversee system evolution through a structured Change Management process. CMS Centre of Expertise - Establish a Centre of Expertise for CMS/WMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization. - Act as a subject matter expert for business applications. - Train and support internal stakeholders in the effective use of CMS/WMS solutions. Transformation & Projects - Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar. - Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements. - Align IT projects with business goals, ensuring on-time delivery and operational impact. Vendor & Release Management - Manage relationships with software vendors, ensuring smooth release management processes. - Coordinate upgrades, patches, and system enhancements with internal and external teams. - Track vendor performance against service expectations and escalate issues where necessary. Security & Compliance - Apply application security principles to business applications, ensuring compliance with security standards. - Support audits, risk assessments, and documentation related to business systems. - Implement controls to safeguard sensitive data across applications. Qualification - Education – Education – BCA/MCA Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline. - Experience – 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application/ERP/logistics/supply chain systems, preferably within logistics, aviation, or related industries. - Process Modelling – Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable). - Requirements Gathering – Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software/technology trials and proofs of concept. - SDLC Knowledge – Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.

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