Salesforce Admin Support

UST Tittle Developer III - Enterprise Solutions Who we are At UST we help the world s best organizations grow and succeed through transformation Bringing together the right talent tools and ideas we work with our client to co-create lasting change Together with over 30 000 employees in 30 countries we build for boundless impact touching billions of lives in the process Visit us at Summary UST is looking for Salesforce Admin Support The Opportunity Troubleshoot diagnose and resolve complex system problems based on reported issues and manage support tickets Lead and coordinate the analysis testing and roll out of specific enhancements and system upgrades Establish and coordinate the interactions with business partners on issues and escalation point to help to diagnose and resolve system problems Able to propose configuration of the platform including workflows approval processes control data profiles and roles page layouts dashboards reports etc Assist in maintenance of the customer platform including user maintenance roles permissions etc Create and update of training materials and end user training Perform Salesforce configuration and customization to support process automation Perform Unit Testing and Defect Fixes What you need 5 years of Salesforce experience in an administration or primary support role Excellent problem solving and analytical skills with solid knowledge of triaging and escalation of critical issues Strong technical skills of a CRM with good business acumen in sales service and marketing Desired Skills Strong written and verbal skills Administrator Sales Cloud Service Cloud Marketing Automation Field Service and or Platform App Builder certifications preferred Good to have SAP CPQ experience Customer focus Qualification Bachelor s degree in computer science information technology or related experience What we believe We re proud to embrace the same values that have shaped UST since the beginning Since day one we ve been building enduring relationships and a culture of integrity And today it s those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do Humility We will listen learn be empathetic and help selflessly in our interactions with everyone Humanity Through business we will better the lives of those less fortunate than ourselves Integrity We honour our commitments and act with responsibility in all our relationships Equal Employment Opportunity Statement UST is an Equal Opportunity Employer We believe that no one should be discriminated against because of their differences such as age disability ethnicity gender gender identity and expression religion or sexual orientation All employment decisions shall be made without regard to age race creed colour religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and or your performance To support and promote the values of UST Comply with all Company policies and procedures Skills Troubleshoot SAP CPQ CRM About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process