Senior Manager
3 weeks ago
Job Description The primary objective of this role is to take ownership of the control room's daily performance, ensuring effective communication and support for customers and field teams, while maintaining a 24/7 proactive support function. The Control Room Duty Supervisor role is a leadership position focused on overseeing the daily operations of the control room, ensuring high standards of communication, performance, and compliance. Team Management & Development - Foster strong team relationships and interdepartmental collaboration. - Provide training, conduct appraisals, and manage performance issues. - Address errors and ensure adherence to company procedures. Resource & Support - Ensure adequate staffing in the control room, especially during peak times. - Escalate support needs and be available for additional duties as required Communication & Escalation - Respond promptly to customer queries via email or phone. - Keep clients updated on temporary/ad-hoc work and scheduling issues. - Escalate complaints and unresolved issues to relevant departments. - Ensure proper handovers between shifts and accurate documentation of issues. Performance Monitoring & Reporting - Track lateness, attendance, and sickness; report trends to Regional Operations Managers. - Coach officers on proper use of the auto booking-on system. - Send weekly ad-hoc work reports to relevant managers. Supplier Management - Maintain relationships with approved suppliers. - Keep supplier contact lists updated and monitor geographical coverage gaps Quality & Compliance - Ensure adherence to the company's Quality Management System. - Comply with health & safety legislation. - Ensure access to up-to-date Assignment Instructions and Risk Assessments. Skills And Knowledge - Graduate/ Postgraduate in any discipline preferrable from the BPO, KPO, BPM service industry. - Overall, 10-12 years of work experience in managing a control/command room business environment - Experience in control room and management within a 24-hour environment. Weekend team supervision required as it's a 24/7 delivery service operations. Flexibility - 100% Work from Office. Open to extended shift coverage, rotational shifts to meet business requirements, service delivery. - Proficiency in Timegate. - Strong communication, interpersonal and leadership skills. Familiarization with UK, British accent and cultural nuances - Trained in UK, US communication style and cultural etiquette - Manage time sensitive tasks and multitask. Client facing role. - Strong leadership and team development skills. - Proactive problem-solving and decision-making abilities. - High attention to detail and organizational skills. - Strong computer literacy. - Commitment to client satisfaction. - Responsibility to oversee 20-50 Team Members, spread across different accounts. - The preferred candidate should be from Gurgaon location or willing to relocate. Must have skills - Strong leadership & Team Development - Manage time sensitive tasks - Client communication - Reporting & Review Management - Decision making abilities - UK, EU, US based client project delivery - Team building & development - Strong resource planning - Ownership & Accountability - 24/7 Business Operations alignment - SLA, KPI design & delivery Good to have skills - 24/7 Business Operations Delivery - Rotational Shift Planning & Supervision
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Relationship Manager
1 week ago
Gurugram, Gurugram, India Artha Senior Care Full timeJob Description Company Description Artha Seniorcare is a premier provider of senior care and Assisted Living services, dedicated to enhancing the quality of life for senior citizens. With a deep commitment to care, comfort, and hospitality, we strive to create a welcoming and supportive environment for all residents. Our team is focused on ensuring...
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Wellness Manager
1 week ago
Gurugram, Gurugram, India Aurum Senior & Assisted Living Full timeJob Description Company Description Aurum Senior & Assisted Living is a luxury residential facility located in vibrant Gurugram, Delhi NCR, offering seniors a safe and comfortable home-like environment. With services including medical and holistic care, assistance in daily living, and meaningful activities, Aurum ensures a high-quality lifestyle for the...
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Performance Marketing Lead
1 week ago
gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by AntaraAgeasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India.Role...
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Performance Marketing Lead
1 week ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by Antara Ageasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India. Role...
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Performance Marketing Lead
1 week ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by Antara Ageasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India. Role...
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Performance Marketing Lead
5 days ago
Gurugram, India Antara Senior Care Full timeAbout Ageasy by Antara Ageasy is a direct-to-consumer (D2C) brand under Antara, a part of the Max Group, dedicated to enhancing the lives of seniors through thoughtful products and services. Ageasy offers a curated range of products tailored to the evolving needs of the elderly, and is on a mission to become the leading senior care D2C brand in India. Role...
