ServiceNow Tester

2 days ago

Hyderabad, India Alp Consulting Ltd. Full time

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

- Possess 5–7 years of experience in software testing, with a strong focus on the ServiceNow platform.
- Proven track record of leading teams of 4–6 testers, managing performance, mentoring, and ensuring high-quality output.
- Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

- Deep understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.
- Hands-on experience in test planning, execution, automation, and defect management within the ServiceNow ecosystem.
- Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.

Customer Engagement & Communication

- Act as a customer-facing lead, managing all communications related to testing activities, timelines, risks, and issue resolution.
- Prepare and present test strategies, status reports, defect summaries, and other documentation to stakeholders.
- Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

- Be a hands-on test manager, capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.
- Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

- Oversee end-to-end testing lifecycle for ServiceNow implementations and upgrades.
- Ensure project deliverables meet quality standards, timelines, and client requirements.
- Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

- Define and implement testing processes, standards, and best practices tailored to ServiceNow projects.
- Drive continuous improvement in testing methodologies, tools, and team capabilities.
- Ensure compliance with organizational and client-specific quality frameworks.

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