
ServiceNow Tester
1 day ago
ServiceNow Test Manager – Roles & Responsibilities
Experience & Leadership
- Possess
5–7 years of experience
in software testing, with a strong focus on the ServiceNow platform. - Proven track record of
leading teams of 4–6 testers
, managing performance, mentoring, and ensuring high-quality output. - Ability to work independently while also guiding and supporting the team.
ServiceNow Platform Expertise
- Deep understanding of
ServiceNow modules
such as ITSM, ITOM, HRSD, CSM, and custom applications. - Hands-on experience in
test planning, execution, automation, and defect management
within the ServiceNow ecosystem. - Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.
Customer Engagement & Communication
- Act as a
customer-facing lead
, managing all communications related to testing activities, timelines, risks, and issue resolution. - Prepare and present
test strategies, status reports, defect summaries
, and other documentation to stakeholders. - Build and maintain strong client relationships, ensuring alignment with business goals and expectations.
Individual Contribution
- Be a
hands-on test manager
, capable of writing and executing test cases, performing defect triage, and contributing to automation efforts. - Take ownership of critical testing tasks and support the team during high-pressure phases.
Project Delivery & Quality Assurance
- Oversee
end-to-end testing lifecycle
for ServiceNow implementations and upgrades. - Ensure
project deliverables
meet quality standards, timelines, and client requirements. - Coordinate with cross-functional teams to align testing with overall project objectives.
Process Improvement & Governance
- Define and implement
testing processes, standards, and best practices
tailored to ServiceNow projects. - Drive
continuous improvement
in testing methodologies, tools, and team capabilities. - Ensure compliance with organizational and client-specific quality frameworks.
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