ServiceNow Tester

2 weeks ago

Hyderabad, Telangana, India Alp Consulting Ltd. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

  • Possess
    5–7 years of experience
    in software testing, with a strong focus on the ServiceNow platform.
  • Proven track record of
    leading teams of 4–6 testers
    , managing performance, mentoring, and ensuring high-quality output.
  • Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

  • Deep understanding of
    ServiceNow modules
    such as ITSM, ITOM, HRSD, CSM, and custom applications.
  • Hands-on experience in
    test planning, execution, automation, and defect management
    within the ServiceNow ecosystem.
  • Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.

Customer Engagement & Communication

  • Act as a
    customer-facing lead
    , managing all communications related to testing activities, timelines, risks, and issue resolution.
  • Prepare and present
    test strategies, status reports, defect summaries
    , and other documentation to stakeholders.
  • Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

  • Be a
    hands-on test manager
    , capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.
  • Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

  • Oversee
    end-to-end testing lifecycle
    for ServiceNow implementations and upgrades.
  • Ensure
    project deliverables
    meet quality standards, timelines, and client requirements.
  • Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

  • Define and implement
    testing processes, standards, and best practices
    tailored to ServiceNow projects.
  • Drive
    continuous improvement
    in testing methodologies, tools, and team capabilities.
  • Ensure compliance with organizational and client-specific quality frameworks.

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