Lead Service Management
3 weeks ago
Job Description
Job description
- Develop the project plan including detailed activities, resource planning, cost estimation
- Acquire project requirements such as human resource, required information, various agreements and material or technology needed
- Drive project to meet schedules, budget, manpower and technical quality targets
- Conduct regular project reviews to recommend schedule changes, cost or resource adjustments Bachelors in Engineering with 5-8 years of experience in software development PMP/ Agile SCRUM Certifications
Skills & Experience
- 15 years of Delivery & Implementation in all ITIL processes
- Knowledge and Experience of IT enablement Tools across a mix of OEMs. Good understanding of AI/ML concepts and implementation from an automation perspective.
- Capability of building metrics and dashboards for operational excellence and management reporting. Skills that contribute towards building an optimal, error free delivery environment that is ready to scale.
- Designing ITIL process-based delivery.
- Ability to build and manage teams from an Automation and ITIL governance perspective.
- Excellent customer engagement and communication skills (both written and verbal).
- Multi-Vendor exposure and excellent vendor management skills.
- Ability to build performance management metrices. Ability to perform detailed RCAs of incidents and drive high severity calls with multiple stakeholders. Industry Certification: ITIL v4 Foundation is required. Further levels would help add more credibility. Experience of supporting Indian domestic customers preferred.
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