Guest Service Officer

2 hours ago

Lucknow Uttar Pradesh, India Hyatt Full time

Description To provide courteous professional efficient and flexible service consistent with the hotels policies in order to maximize guest satisfaction To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division or any other departments as assigned and as necessary To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests Awareness of hotel activities and a proper handover of the pending points for next shifts follow up and action is crucial To be aware of all hotel services facilities and promotions and knowledgeable of upselling techniques To balance the cash report and remittance envelop at the end of the shift perform opening and closing procedures and ensure that the Assistant Manager Front Office signs all rebates and paid out vouchers with a clear explanation To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one General responsibilities are to maintain a high standard of grooming and hygiene at all times to maintain a good rapport and working relationship with colleagues and all other departments Full support to Supervisors and team is essential for any other reasonable duties and responsibilities are assigned Qualifications Responsible to welcome all guests ensuring they have an exceptional staying experience creating lasting memories and building relationships You will bring our purpose to life by using your personal flair and style when interacting with our guests Ideally you have a relevant degree or diploma in Hospitality or Tourism management Minimum 2 years work experience in hotel operations Good customer service communications and interpersonal skills are a must

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