Manager Agile Program Manager

Job Purpose Lead the overall delivery setup and execution, people and financials management for the assigned software services projects/ program work streams in order to realize defined business outcomes with mid-sized, globally distributed teams Partner with Agile leads, other delivery leads, clients and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements Contribute to pre-sales and works with the legal and operations teams to ensure compliance Manage relationships & status reporting within the organization, with clients & applicable third parties Manage internal and external dependencies for the project or program People management responsibilities for team members, track leads, scrum masters and product owners Participate in Delivery Management and (or) Agile communities The Scrum Master is trained on practicing Scrum and helps a team adopt Scrum in order to deliver quality releases quickly to market Expertise with various Agile Methodologies -Scrum, Scrum with XP, Kanban, and Scrum ban etc. Expertise with various Agile Tools - Jira, Xplanner, Confluence, RTC, TFS, Rally etc. and ensuring adoption in consistent manner. Act as servant leader and shield the team from external interference and distractions to keep it in group flow Create self-organizing teams, build consensus and resolve conflict Responsible for the team to follow processes, establish and actively facilitate the cadence of all scrum ceremonies, and remove team impediments or escalate as per defined SLAs Ability to partner with product owner and manage backlog - backlog prioritization, backlog grooming, ready groomed stories for next 3 iterations Responsible for Definition of Done, Definition of Ready, Sprint Dashboard, Burn down Charts, QA Metrics (Quality/Technical Debt; Cycle Time/Lead Time), Story Quality Metrics, Escalation Plan, Sprint Start and Closure activities, Team working Agreement, push for Automation, Story Estimation techniques (like planning poker) etc. Ability to manage and increase team velocity, measure efficiency at team and individual level Articulate the overall project risk and risk mitigation plan and make it transparent to the relevant stakeholders Good to have functional understanding of project and business value being delivered Keeps scrum artifacts updated and visible Knowledge of engineering best practices (XP, Refactoring, Clean code patterns, CI/CD - DevOps, TDD/BDD/DDD, Trunk based development) Mandatory Skills & Experience Over 3 years of experience as the lead project manager for full lifecycle delivery of mid-sized (>6 months in schedule and >600 person days in effort) software services projects or programs with globally distributed teams Strong "hands on" project management experience from inception to closure phases Experience with 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects/ programs based on Scrum/ Kanban framework Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements Over 2 years of lead experience in a direct client facing role (preferably in the US or UK) as part of a consulting/ services organization Knowledge of 2 or more effort and cost estimation methodologies/ frameworks Direct people management responsibilities for 5 or more people (including track leads/ other leads) and indirect responsibility/ span of 15 or more people as part of a cross functional team comprising of business analysts. Creative designers, developers, testers and other support functions Strong commercial acumen i.e understanding of pricing models, delivery P&L, budgeting, etc. Basic level understanding of contracts Industry experience on Retail, Financial Services, Energy & commodities, Travel & Hospitality, Automotive, Consumer products is preferred. . Reporting dashboard Nice to have Experience & Credentials Diverse experience across more than one service offering such as application development and maintenance, application/ product support, systems integration, product engineering, package implementation, project management consulting, etc. Practitioner experience as an Agile Coach Delivery experience with scaled agile engagements Certifications: SAFe or other scaled agile related certifications