Horizon VDI Lead

Job Description Company Qualcomm India Private Limited Job Area Information Technology Group, Information Technology Group > IT Engineering General Summary Job Overview: Qualcomm is a company of inventors that unlocked 5G, ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. This is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5G's potential into world-changing technologies and products. This is the Invention Ageand this is where you come in. Join the Qualcomm IT global Infrastructure team, focusing on virtual desktop technologies. You'll be part of a dynamic, fast-paced group providing best-in-class virtualization solutions, including architecture, design, and optimization. We value upbeat, enthusiastic IT professionals who introduce new ideas and evangelize them to business partners. This position assists in the design, implementation, support, and performance tuning of a global virtual desktop environment. You'll work closely with stakeholders and global partners to ensure successful deployments based on defined requirements. Automation skills are highly desired due to the scale of the environment. As a member of the VDI team, you'll help develop and implement operational procedures and standards, partner with OS support teams for future desktop architectures, and provide advanced support for Help Desk technicians and end users. Responsibilities - Scope, design, and implement VMware Horizon-based VDI deployments. - Develop and maintain automation tooling for VDI deployments, optimizations, and audits. - Support advanced vSphere and Horizon configurations to meet business requirements. - Scope, implement, configure, and manage Microsoft Windows 365 Cloud PCs using Intune and Azure. - Manage deployment policies, user assignments, and device provisioning for scalable Windows 365 rollouts. - Monitor, troubleshoot, and optimize Cloud PC performance. - Expert skills in VMware vSphere 8 (other virtualization technologies a plus). - Install, configure, and manage VMware vSphere 8 ESX servers and virtual machines. - Hyper-V deployment, management, and log analysis (in-depth knowledge a plus). - Coordinate with storage admin team on datastore and VM storage issues. - Deploy virtual servers using templates and cloning. - Monitor and manage performance of ESX servers and virtual machines. - Create virtual switches and port groups; configure virtual networking for redundancy, security, and load balancing. - Implement dashboards and reporting using vROPs, Splunk, or Grafana. - Windows Server performance checks, troubleshooting, and dump analysis. - Apply Horizon, VMware, and/or Hyper-V security hardening best practices. - Good working knowledge of adjacent tools: VCF, vROPs, vRA, NSX, etc. - Collaborate with cross-functional IT and application teams to resolve large-scale environmental issues. - Perform periodic performance tuning and KPI reporting. - Strong communication skills; able to convey complex issues to diverse audiences. - Proven ability to collaborate with diverse teams across geographies. - Ability to work within tight deadlines. - Troubleshoot issues and provide root cause analysis. - Create, maintain, and document processes and procedures within the global team. - Server provisioning and lifecycle management. - Hardware setup, configuration, and upgrades. - Maintain documentation, change logs, and standard operating procedures (SOPs). Preferred Qualifications - 5+ years of virtual server administration experience in a large enterprise environment. - Expert-level knowledge of VMware Horizon or other large-scale VDI platforms. - VMware vSphere ESX 7.x or higher (other virtualization technologies a plus). - Good working knowledge of adjacent VMware products (VCF, vROPs, vRA, NSX, etc.). - Scripting and automation using PowerCLI, Ansible, or other programming languages. - Windows 11 or Ubuntu guest OS experience a plus. - Windows Server 2016 & 2019 OS and PowerShell. - Strong troubleshooting skills in Windows Server 2012, 2016, 2019. - Hardware experience with Dell, Supermicro, Lenovo servers. - VMware security hardening best practices. - Expertise in other vendor solutions such as Citrix or Microsoft Windows365 a plus. - Excellent verbal and written communication and interpersonal skills. Minimum Qualifications - 4+ years of IT-related work experience with a Bachelor's degree. OR 6+ years of IT-related work experience without a Bachelor's degree. Physical Requirements - Frequently transports and installs equipment up to 20 lbs. Education - Bachelor's degree and 5+ years of experience in an IT-related role. - 7+ years experience in an IT-related role without a bachelor's degree. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [Confidential Information] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.