Lead Atlassian Administrator

John Cockerill, enablers of opportunities

Driven since 1817 by the entrepreneurial spirit and thirst for innovation of its founder, the John Cockerill Group develops large-scale technological solutions to meet the needs of its time: facilitating access to low carbon energies, enabling sustainable industrial production, preserving natural resources, contributing to greener mobility, enhancing security and installing essential infrastructures.

Its offer to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defence, industry, the environment, transports, and infrastructures. With over 6,000 employees, John Cockerill achieved a turnover of € 1,209 billion in 2023 in 29 countries, on 5 continents.

Job Title: Lead Atlassian Administrator

Location: Navi Mumbai

Experience Level: 7+ years

Job Summary: We are seeking a highly skilled and experienced Lead Atlassian Administrator to manage and evolve our Atlassian ecosystem, including Jira, Confluence, and related applications. The ideal candidate will have extensive hands-on experience in administration, support, and customization of both on-premises and cloud variants of Atlassian tools. This role requires strong collaboration skills to work across teams and support end users effectively.

Responsibilities:

- Administer and support Atlassian Cloud tools, including Jira Software, Jira Service Management, Confluence, Bitbucket, Bamboo.
- Configure and maintain Atlassian tools to meet business needs and follow established standards.
- Collaborate with cross-functional teams to integrate Atlassian tools with other systems.
- Manage permissions and access control via Atlassian Access for corresponding tools and projects.
- Develop, POC, and maintain custom marketplace plugins, workflows, and reports as needed.
- Create training curriculums for various Atlassian users and provide training as needed.
- Stay up-to-date with the latest Atlassian tools and technologies.
- Promote the use of Global and Project Jira Automation across existing projects to optimize operational processes.
- Develop best practices for administering Jira effectively over the long term.
- Create comprehensive documentation to cover Atlassian Cloud ecosystem management and standards for shared Atlassian components.
- Monitor audit logs of Atlassian products to identify any anomalies in tool usage.
- Provide user management support and training to end users.
- Lead/support UAT and production rollouts.
- Address issues promptly and respond positively to setbacks and challenges with a mindset of continuous improvement.
- Give constructive feedback to team members and set clear expectations.
- Help the team in troubleshooting and resolving complex bugs.
- Carry out POCs to ensure that suggested design/technologies meet requirements.

Qualifications:

- Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.
- 7+ years of relevant experience, with at least 3 years of administering Atlassian Datacenter tools in a corporate environment.
- Strong proficiency in administration and support activities of both on-premises and cloud variants of Jira, Confluence, and JSM.
- Extensive hands-on experience in setting up, configuring, and managing Atlassian DC or Cloud.
- Experience with automation and scripting to streamline workflows in Jira and JSM.
- Proficiency in configuring workflows, screens, fields, permissions, and other Jira components.
- Hands-on experience with the installation and upgrade of Atlassian applications and associated plugins (e.g., ScriptRunner, Xray, Zephyr).
- Knowledge of at least one scripting language such as Python or Groovy.
- Experience in migrating and consolidating projects and spaces between Atlassian instances.
- Strong expertise in creating Jira dashboards, queries, and reports.
- Ability to write JQL (Jira Query Language) for advanced searches and reporting.
- Understanding of Agile and Kanban methodologies.
- Agile project management experience: 2+ years of experience designing and customizing workflows, managing project permissions, and optimizing project lifecycle management within Jira and Confluence.
- Certifications and experience: At least one Atlassian Cloud/Jira certification (ACP) and an understanding of advanced Jira Query Language (JQL), workflow schemes, and project templates.
- Excellent communication skills with the ability to consult with scrum masters, project managers, stakeholders, and technical teams to deliver solutions that meet requirements.
- Proactive, self-motivated, and self-managed.

Preferred Qualifications:

- Certification such as Jira Administration for Datacenters is a huge plus.
- Experience working with DevOps and Agile processes and transforming them into Jira workflows.
- Experience in building training programs and conducting training for other team members in Atlassian tools.
- Strong communication and collaborative skills.
- Drive industry standards on Atlassian tools and Agile practices.