IT Desktop Support

15 hours ago


Bengaluru India Enphase Energy Full time

Job Description

Description

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future

This role at Enphase requires working onsite 3 days a week, with plans to transition back to a full 5 day in office schedule over time.

About The Role

The Enphase Desktop Engineer will provide system support to Enphase users. The person will work as part of the corporate IT Infrastructure team to serve all the business globally.

What you will be doing

- Looking for experienced person who has worked in an MNC for minimum of 3+ years
- Provide 24X7 Desktop and monitoring support
- Shift will be rotational and on weekends too. (Mostly Night Shift)
- Availability for contingency at the time of shift support including weekends/weekdays
- Address user tickets regarding hardware, software, and network issues
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Microsoft Technologies: O365, AD, DNS, DHCP
- Network knowledge : LAN and WAN
- Backup/Storage/Cloud Knowledge will be plus
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until the issue is resolve
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Implement ITIL process in day-to-day work
- Configure Laptop in coordination with asset management team
- Work with Server, Network, and Security Team in solving end user's issue

Who You Are And What You Bring

- Any bachelor's degree (BE/B.TECH), preferred in IT, Computers, with minimum 3+ years of experience
- In-depth knowledge and working experience of managing Desktop/Laptops/Mac
- Should have very good Analytical & Problem-Solving skills
- Should have very good knowledge in IT and Microsoft Tools
- Should be open minded and should take ownership
- Should have strong Verbal Communication and Presentation skills
- Strong professional relationship management with internal and external interfaces



  • Bengaluru, Karnataka, India ASTRA TECHNOLOGY IT SERVICES (OPC) PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Desktop Support Engineer located in Bengaluru. The Desktop Support Engineer will be responsible for providing technical support for desktop computers, assisting with printer support, troubleshooting hardware and software issues, and ensuring the smooth...


  • India Avaada Full time

    Job Description Job Title: Desktop Support Engineer / Senior Desktop Support Job Summary:We are seeking an experienced Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The role requires hands-on expertise in troubleshooting, end-user support, and system administration to ensure smooth IT...


  • India Avaada Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionJob Title: Desktop Support Engineer / Senior Desktop SupportJob Summary:We are seeking an experienced Desktop Support Engineer to provide technical assistance and support for hardware, software, and network-related issues. The role requires hands-on expertise in troubleshooting, end-user support, and system administration to ensure smooth IT...


  • Bengaluru, India INSTRUMENTATION AND CONTROL SOLUTIONS Full time

    Job Description Skills: IT Desktop Support, IT Support, 21 CFR, Pharma IT, QC-IT, MFG-IT, Back up, Data Restoration, INSTRUMENTATION AND CONTROL SOLUTIONS (ICS) is on the lookout for passionate and experienced professionals to join our team as IT Desktop Support for Bangalore locations in India! Locations: Bangalore Experience: 28 Years in Manufacturing...

  • Desktop support

    2 weeks ago


    Bengaluru, India Randstad Full time

    Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot common problems with Outlook configuration and Windows installation. Perform routine maintenance tasks such as updating drivers and performing backups....


  • India Alternative Path Full time

    Alternative Path is looking for a Desktop Support Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure.You will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively.You will have a large...


  • India Alternative Path Full time

    Alternative Path is looking for a Desktop Support Engineer, to assist one of its clients, which is a Private Equity firm to manage and maintain its IT infrastructure. You will play a vital role in maintaining the functionality and reliability of an organization's IT environment, enabling employees to work efficiently and effectively. You will have a large...


  • India Sky Systems, Inc. (SkySys) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Desktop Support Specialist (OS Imaging)Job Type & Location: Lotus Corporate Park, D Wing, Unit 801 & 802, Off Western Express Highway, Mumbai, 400063, IndiaJob Requirements:Technical;Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and...

  • Desktop Support

    7 days ago


    Bengaluru, India Photon Full time

    Active Directory Services/Citrix /VMware - L2 Support Sophos/MSD/CrowdStrike Deployment and maintenance Handling the Manage Engine and vulnerable Patches and updating Critical Patches. Monitoring Threads Malware & EndPoint Incidents. Handled OS Ticket Tool Infra Support Tickets Managing AD and Troubleshooting Domain issues Handling the Software and Hardware...


  • All India Sree Bharath Computers Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Role Overview: As a Desktop Senior Support Engineer, your main responsibility will be to provide desktop support services to users. You will need to have a valid Two Wheeler license to facilitate on-site support when required. This is a Full-time, Permanent position suitable for Fresher candidates. Key Responsibilities: - Provide desktop support services to...