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Sr. Manager Technical

4 weeks ago

Mumbai, Maharashtra, India Saint-Gobain Weber India Full time
Key Responsibilities:

1. Team Leadership & Technical Oversight:

- Lead, mentor, and manage the technical team for efficient support.
- Monitor performance and enhance efficiency in complaint handling, training, and site audits.
- Develop SOPs and best practices for training, product application, and testing.

2.Technical Training & Product Application:

- Conduct technical training for sales teams, contractors, and applicators.
- Develop training modules for tile fixing, waterproofing, and flooring.
- Oversee product demonstrations and adhesion tests.

3.Product Performance & Certification:

- Ensure product testing and certification compliance.
- Oversee blind jury testing and collaborate with R&D for improvements.

4.Customer Complaint Resolution & Process Improvement:

- Drive complaint reduction through timely resolutions.
- Establish tracking mechanisms and collaborate with R&D for enhancements.

5.Sales Support & Skill Development:

- Identify skill gaps and train the sales team on technical knowledge.
- Ensure the technical team supports sales for better customer engagement.

6.BOQ & Specification Development:

- Work with architects and contractors to develop BOQs and specifications.
- Lead technical discussions to support business growth.