General Manager

2 weeks ago

Pune, Maharashtra, India D Tech Management Resource Full time
Job Description

Business Development

- Handle and expand the Alloy Steel business of the company.
- Coordinate with customers and manage all sales-related interactions.
- Process inquiries, prepare quotations, and manage contract reviews.
- Ensure customer satisfaction through quality material supply and timely delivery commitments.
- Create and process sales orders; coordinate with PPC and plant for material readiness and dispatch.
- Maintain daily and weekly sales performance reports.
- Follow up on outstanding payments to ensure timely collections.
- Prepare and process credit and debit notes.
- Develop new clients by studying market variables such as cost, service, and competition.
- Conduct market research to analyze demand, assess potential, and provide insights for business strategy.
- Build strong relationships with key decision-makers and buyers during the negotiation process.

Sales & Marketing

- Manage business operations and strategic planning for Alloy Steel in OEM sectors.
- Lead sales and marketing initiatives for Alloy Steel in domestic markets.
- Strategize and implement value-added steel marketing plans.
- Design competitive sales programs and strategies to increase product awareness and drive business growth.
- Analyze market trends and competitor activities to shape marketing strategies.
- Coordinate with internal teams to ensure smooth marketing execution.
- Launch and promote new products to support diversification and business development goals.

Customer Relationship Management

- Address and resolve customer complaints with timely and accurate solutions.
- Interface with customers to understand requirements and provide product customization.
- Deliver excellent customer support to build credibility and loyalty.
- Develop and maintain strong relationships with key clients for business retention and growth.
- Conduct customer profitability analysis and identify areas for improvement in client servicing.

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