VP, Services

Job Description Job Description Role Overview: The VP, Services is a strategic executive leader responsible for driving business growth, operational excellence, and financial performance for the assigned Business Unit. This role requires a visionary with deep technical expertise, commercial acumen, and a proven ability to scale delivery operations while enhancing margins, customer value, and organizational consistency. Key Responsibilities: 1. Strategic Leadership & Business Growth - Develop and execute operational strategies aligned with company objectives for growth, profitability, and customer success. - Lead end-to-end service operations, including delivery, implementation, client success, compliance, and service management. - Strengthen service differentiation and position the organization as a trusted strategic partner. - Drive margin improvement through optimized delivery models and resource utilization. - Collaborate with executive leadership and sales to improve win ratios and build capability-driven proposals. - Foster cross-functional transparency and operational excellence. - Delivery & Operational Excellence - Oversee global delivery across Testing, Quality Engineering, Data Engineering, Integration, and Application Modernization. - Establish robust governance for predictable, scalable, and high-quality service outcomes. - Standardize delivery practices to drive efficiency and scalability. - Champion automation, innovation, and process maturity for improved turnaround and cost-effectiveness. - Leverage data analytics and technology for continuous improvement. - Financial & Margin Accountability - Identify and implement margin optimization opportunities through transformation and automation. - Ensure consistent achievement of financial targets: revenue growth, margin improvement, and cost efficiency. - Partner with Finance and Operations to monitor budgets, forecasts, and P&L performance. - Customer Engagement & Value Creation - Build long-term strategic customer relationships through solution co-creation and value-based delivery. - Align delivery execution with customer success goals. - Drive customer satisfaction and retention through proactive service management. - Capability Development & Talent Strategy - Build a high-performing leadership team for operational depth and scalability. - Develop internal capability frameworks, promoting continuous learning in cloud, AI, and data technologies. - Foster a culture of collaboration, accountability, innovation, and customer focus. - Enterprise Consistency & Governance - Align service lines with enterprise-wide delivery frameworks and performance metrics. - Reinforce partnerships that enhance brand equity and drive sustainable growth. - Contribute to digital transformation and data-driven decision-making initiatives. Ideal Candidate Profile: - Bachelor's or Master's in Engineering, Computer Science, or related field (MBA preferred). - 18+ years in IT/Software, with 8+ years in leadership of large delivery organizations. - Proven record in operational excellence and financial growth. - Insurance domain experience is an advantage. - Strategic thinker with hands-on execution and measurable results orientation. - Strong financial acumen and experience in cost optimization and profitability programs. - Success in building and scaling high-performance teams. - Exceptional executive communication and stakeholder management. - Customer-centric, innovative, and efficiency-focused. Key Performance Indicators (KPIs): - Strategic decision-making and transformation impact. - Margin improvement and cost efficiency. - Revenue growth and customer satisfaction (NPS). - Leadership impact and cross-functional collaboration. - Delivery consistency and reduction in escalations. - Implementation of systems and processes for sustainable growth. Why Join Us: Shape the future of a dynamic Business Unit, driving strategic transformation and operational excellence. Be a catalyst for a capability-driven, customer-focused, and margin-efficient delivery ecosystem that defines the next era of growth.